Patient Access Specialist I – Contact Center Rep – Lee Physician Group

Job title: Patient Access Specialist I – Contact Center Rep – Lee Physician Group

Company: Memorial Health System

Job description: Location:Orion Building -6630 Orion DriveFort Myers FL 33912


Department: Patient Access Center – Lee Physician Group

Work Type: Full Time

Shift:1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 – $18.75 / hour


Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.

  • All candidates will have to pass a clerical typing test with 30 WPM or higher.
  • Bilingual Candidates preferred
  • You will receive a set schedule once offered: 5, 8-hour shifts that can be in between 7a to 7p
  • Remote potential post 90 days on site successfully

The Patient Access Specialist position is very often the first point of contact with LMHS for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, outpatient facilities and offices. The Patient Access Specialist plays a key role in LMHS success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Patient Access Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1100+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position could require utilizing a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits. The person in this position must be comfortable in a fast paced environment, and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.


Educational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred and/or
High School Diploma or Equivalent Required and

Additional Requirements

Post high school training or college preferred

Experience Requirements Minimum Years Required Area of Experience Required/
Preferred and/or
1 Year Customer Service Required and
1 Year Scheduling Preferred

Additional Requirements

Epic experience a plus

State of Florida Licensure Requirements Licenses Required/
Preferred and/or
Not Required

Certifications/Registration Requirements Certificates/Registrations Required/
Preferred and/or

Other Requirements

Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Ability to speak bilingual is helpful.

US:FL:Fort Myers

Expected salary: $15.64 – 18.75 per hour

Location: Fort Myers, FL

Job date: Sun, 17 Mar 2024 06:38:28 GMT

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