Content, Access and Collections Services Specialist (2 Vacancies)

Job title: Content, Access and Collections Services Specialist (2 Vacancies)

Company: Washtenaw Community College

Job description: Posting Details (Default Section)Posting Number: 0603413
Position Title: Content, Access and Collections Services Specialist (2 Vacancies)
Position is: Regular full-time
Position Type: Staff Position (Full Time/Part Time)
Department/Ofc.: Learning Resource
Position Description:Why Join WCC?

  • An inclusive, welcoming environment for our students, faculty & staff
  • Generous Paid Time Off on top of 12 Paid Holidays
  • Affordable & Comprehensive Health, Dental, Life & Vision Insurance
  • 1:1 Employer Match for Retirement
  • WCC Tuition paid for you AND your dependents
  • Tuition reimbursement for colleges outside WCC
  • Check out our Total Rewards

Position Summary:
The Content, Access and Collections Services Specialist performs regularly scheduled duties at the circulation desk and within the collection development office. As a member of both the Access Services and Collection Development teams, this position may handle any part of responsibilities assigned to either or both locations. At Access Services, these include Interlibrary Loan, Course Reserves, and/or the coordination of library events. Within Collection Development, these include ordering, receiving, cataloging, and processing new, replacement, and/or other library materials. This role requires a high amount of scheduling flexibility to meet the needs of the Bailey Library. This includes opening and/or closing the Library Monday-Friday including evenings.Essential Job Duties and Responsibilities:

  • Provide coverage each week at the access service desk. Specific duties may include, but are not limited to: maintaining user accounts, checking out and checking in physical materials, opening and closing the library
  • Utilize the library management system and/or other library resources to perform access services and/or collection development transactions.
  • Receive and verify shipments of ordered materials.
  • Process invoices of items received.
  • Download records and perform copy catalog tasks.
  • Create, maintain, modify, and delete holdings and item records as directed.
  • Prepare items for library use. For example: property stamps, security tags, etc. Processing tasks may be subject to change to meet current needs.
  • Process materials and electronic resource orders using appropriate software and vendor sites. Place orders in a timely and accurate manner.
  • As directed, prepare and submit electronic forms as needed for ordering, payment, etc. of library materials, property, resources, and services.
  • Receive, process, and, as necessary, claim journals and other serials. Maintain serials records electronically.
  • Actively participate in Bailey Library programs, division meetings and programs, & campus events serving as a visible and positive representative of the Bailey Library & Washtenaw Community College who is committed to student success.
  • Deliver courteous assistance to patrons, inform them of library policies, exhibit patience, handle problem resolution, maintain accuracy in transactions, and demonstrate exceptional communication skills amid frequent interruptions.
  • Provide basic library and campus information services to users in-person and over email and phone.
  • Assist patrons with copy machines, printing, and assure operation of devices by refilling paper and clearing paper jams, for example. Troubleshoot patron account issues with printing.
  • Collect statistics on library space usage and/or library resource usage to help inform decision-making related to service improvements at the library.
  • Participate in collection inventory and maintenance projects and shelving to assure and enhance quality of service for the community. This includes the periodicals and new book browsing collection.
  • Work with library programs and events; assist in setup/teardown of tables and materials. May represent the library at community gatherings and help coordinate the library activity table.
  • Facilitate use of library course reserves and electronic reserves operations.
  • Utilize the college administrative system to obtain verification information and perform transactions for students, faculty and staff.
  • Regular attendance on campus is required for this position.
  • Other duties as assigned.

Related Duties:

  • Assist with the training, of Student Workers assigned to area.
  • Maintain and update Access Services phone message system.
  • Operate and troubleshoot office equipment.
  • Provide basic paraprofessional help in finding and obtaining materials in various online and print resources such as searching for a book title.
  • Monitor library materials pool by maintaining and reconciling internal accounting records against financial services records.

Forty (40) hours per week with variable hours which may include opening and/or closing the library.Physical Demands:

  • Ability to lift and carry library materials weighing up to approximately 40 pounds, reshelf materials on high and low shelves, push and pull fully loaded book trucks.

Minimum Qualifications:Minimum Required Knowledge, Skills and Abilities:

  • High school diploma or GED equivalent and 2 years relevant work experience and 15 credit hours in related coursework or the equivalent combination of education and work experience.
  • Basic knowledge of library principles, methods, techniques and procedures.
  • Knowledge of and ability to learn software applications for database management, spreadsheet organization and formulation, word processing and graphic design layout and construction. Ability to learn multiple software programs, including the Library’s unique system and other electronic library tools. Familiarity with the internet and web-based applications.
  • Ability in spelling, basic math and accurate record-keeping, accurate alphabetical and numerical filing, telephone etiquette, and data entry skills.
  • Excellent organizational skills, interpersonal skills, problem-solving skills, resourcefulness, and the ability to prioritize and balance competing needs in a rapid-demand environment.
  • Ability to handle confidential records appropriately.
  • Ability to conduct and record cash transactions accurately and according to department procedures.
  • Ability to work independently, unsupervised, and as part of a team establishing and maintaining effective working relationships.

Preferred Qualifications:Additional Preferred Qualification:

  • Experience with, integrated library management systems and tools including ExLibris Alma, OCLC Connexion, OCLC Worldshare, Springshare LibGuides, or equivalent.

Posting Date: 03/18/2024
Closing Date: 03/27/2024
Open Until Filled No
Special Instructions to Applicants:Please complete all sections of the application and submit required documents.Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment.Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer.
Salary/Hourly Rate: $19.63
Salary Comments:

Expected salary: $19.63 per hour

Location: USA

Job date: Wed, 20 Mar 2024 02:53:40 GMT

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