Job title: Traffic Control Lead
Company: Lee County Port Authority
Job description: The Position
The primary objective is to provide direction to subordinates and ensure the effective and efficient movement of motor vehicle traffic and pedestrians, using the threat assessment process and exceptional customer service while making the airport community and general public’s safety as a priority. Assist with the fulfillment of the airports responsibilities and compliance with the Transportation Security Administration (TSA) rules, regulations and security directives in support of the airport security plan (ASP).
This position requires inside and outside work with extended periods of standing, sitting, and/or walking in all weather conditions. Employee may work a rotating and/or permanent shift, day or night. The traffic control lead is expected to work independently to guide their team of traffic control specialists, in support of patrol and is responsible to the patrol supervisor.
General Description
In support of the department’s mission, the traffic control lead shall empower, instruct, assign, mentor, train, evaluate and supervise a team of traffic control specialists responsible for the safe, convenient and efficient movement of vehicles and pedestrian traffic in the terminal, curb and drive area.
- Directs traffic flow in the terminal areas while providing assistance and direction, informing passengers of alternates and provides high profile customer service to the traveling public.
- Enforce parking regulations and issue citations.
- Assists law enforcement and other security personnel during emergency and non-emergency situations at the airport.
- Ensures curbs have adequate staffing/coverage; enforce efforts relating to parking violations, abandoned/disabled vehicles, security and regulatory duties/violations issue citations; and assist individuals with information and/or directions.
- Observe and report hazards and unsafe conditions inside and outside of airport terminals.
- Assist individuals with information and/or directions.
- Maintain a security post that controls vehicle access into the airport’s secured area.
- Conduct airport ID and vehicle inspections.
- 84 hour bi-weekly work week with rotating days off.
- Perform related duties as required.
Minimum Requirements
Knowledge, Skills and Abilities: Knowledge of general policies, practices and procedures of the Port Authority, Florida State Statute and Transportation Security Administration (TSA) security directives related to aviation, traffic and the airport or the ability to learn them within a reasonable period of time. Ability to communicate effectively with the general public, maintaining tact and good judgment while promoting exceptional customer service. Ability to establish and maintain pleasant working relationships with the general public and employees at RSW. Ability to maintain composure during emergency situations and to convey information sometimes under adverse conditions. Ability to learn, understand and assist subordinates with basic computer programs and technology. Ability to communicate effectively with officials and staff members in both verbal and written form and maintain a high level of confidentiality for personnel and other discreet matters.
Ability to work independently and exercise good judgment within established laws and policies. Ability to perform a variety of tasks that require clear and concise written and verbal communications. Must possess exceptional customer service skills; and significant business English, proofreading and bookkeeping skills. Considerable knowledge of administrative practices and office procedures. Ability to receive the public with considerable poise, tact, patience and courtesy.
Training and Experience: High school graduation/GED is required. A minimum of one year of customer service or supervisory experience is required. Any combination of education and experience, which demonstrates the ability to perform duties effectively, may be substituted. Possession of a valid Florida driver’s license is required. Ability to pass the appropriate drug screenings, TSA and a police department background check.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES
Lee County Port Authority personnel are designated by Tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called upon to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.
Expected salary: $20.47 – 32.75 per hour
Location: Fort Myers, FL
Job date: Sun, 17 Mar 2024 01:24:13 GMT
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