Job title: Survey Executive – Retail Experience & Customer Feedback
Company: Sharaf DG
Job description: Survey Executive – Retail Experience & Customer FeedbackJob Overview
Sharaf DG is hiring a Survey Executive to support customer satisfaction initiatives and retail performance tracking across stores in Dubai. This role involves conducting regular surveys, analyzing feedback, and helping improve mystery audit scores and service quality standards.Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Research / Lab
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Job Type: Full-timeJob Overview
As a Survey Executive, you will be responsible for gathering and reporting customer feedback, identifying service improvement areas, and contributing to the enhancement of in-store experiences. Your efforts will support store teams in achieving key commercial and quality targets while reducing setup-related complaints and increasing customer satisfaction.Key Responsibilities
- Conduct regular customer surveys and audits (daily or monthly) as per the schedule
- Ensure accurate data collection and timely submission of survey reports
- Monitor and improve mystery audit scores and customer satisfaction metrics
- Track and support MS Office sales growth through setup quality reviews
- Assist in identifying service improvement opportunities through feedback analysis
- Reduce customer complaints by flagging issues and following up with concerned teams
- Maintain and present records of survey outcomes and improvement plans
Job Requirements
- Graduate or Diploma in any discipline
- 1-3 years of experience in retail, preferably in customer experience or quality roles
- Strong research and data analysis skills
- High attention to detail and accuracy in reporting
- Good verbal and written communication skills
- Ability to work independently and coordinate across multiple store locations
- Problem-solving mindset and adaptability to field survey conditions
What We Offer
- Role in enhancing customer engagement across one of the UAE’s top retail brands
- Exposure to quality and compliance processes within a large retail network
- Competitive salary and opportunity for performance-based growth
- Supportive team culture focused on customer excellence
About the Company
Sharaf DG is a market leader in electronics and lifestyle retail across the GCC. Committed to innovation and service excellence, the company prioritizes continuous customer feedback to enhance shopping experiences and drive operational improvements throughout its retail network.Job Title Survey Executive – Retail Experience & Customer Feedback
Job Description Survey Executive – Retail Experience & Customer FeedbackJob Overview
Sharaf DG is hiring a Survey Executive to support customer satisfaction initiatives and retail performance tracking across stores in Dubai. This role involves conducting regular surveys, analyzing feedback, and helping improve mystery audit scores and service quality standards.Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Research / Lab
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Job Type: Full-timeJob Overview
As a Survey Executive, you will be responsible for gathering and reporting customer feedback, identifying service improvement areas, and contributing to the enhancement of in-store experiences. Your efforts will support store teams in achieving key commercial and quality targets while reducing setup-related complaints and increasing customer satisfaction.Key Responsibilities
- Conduct regular customer surveys and audits (daily or monthly) as per the schedule
- Ensure accurate data collection and timely submission of survey reports
- Monitor and improve mystery audit scores and customer satisfaction metrics
- Track and support MS Office sales growth through setup quality reviews
- Assist in identifying service improvement opportunities through feedback analysis
- Reduce customer complaints by flagging issues and following up with concerned teams
- Maintain and present records of survey outcomes and improvement plans
Job Requirements
- Graduate or Diploma in any discipline
- 1-3 years of experience in retail, preferably in customer experience or quality roles
- Strong research and data analysis skills
- High attention to detail and accuracy in reporting
- Good verbal and written communication skills
- Ability to work independently and coordinate across multiple store locations
- Problem-solving mindset and adaptability to field survey conditions
What We Offer
- Role in enhancing customer engagement across one of the UAE’s top retail brands
- Exposure to quality and compliance processes within a large retail network
- Competitive salary and opportunity for performance-based growth
- Supportive team culture focused on customer excellence
About the Company
Sharaf DG is a market leader in electronics and lifestyle retail across the GCC. Committed to innovation and service excellence, the company prioritizes continuous customer feedback to enhance shopping experiences and drive operational improvements throughout its retail network.
Post DetailsJob Start Date
Salary from 4000.00
Salary to 5500.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 4000 – 5500 per month
Location: Dubai
Job date: Tue, 27 May 2025 22:14:12 GMT
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