Job title: Supervisor, Patient Access Center
Company: CommonSpirit Health
Job description: The posted compensation range of $29.03 – $42.10 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Requisition ID 2025-403661 Employment Type Full Time Department Call Center Hours/Pay Period 80 Shift Day Weekly Schedule Monday – Friday (between 7:00 AM – 6:00PM) Remote No Category Management Travel Yes, 10% of the TimeOverviewVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
ResponsibilitiesWe are seeking a motivated and experienced Patient Access Center Supervisor to oversee our call center operations in Seattle, WA. The successful candidate will be responsible for supervising the daily activities of our patient access representatives, ensuring excellent customer service, efficient scheduling, and accurate patient registration processes. The Patient Access Center Supervisor will play a key role in enhancing patient satisfaction and streamlining call center operations.Key Responsibilities:Team Supervision:
- Lead, mentor, and supervise a team of patient access representatives, providing guidance and support to ensure high performance and professional development.
- Conduct regular team meetings to communicate updates, address concerns, and reinforce policies and procedures.
Performance Management:
- Monitor and evaluate team performance against established metrics and KPIs, providing regular feedback and implementing performance improvement plans as needed.
- Conduct regular performance reviews and address any disciplinary issues promptly.
Customer Service:
- Ensure patient access representatives provide exceptional customer service, handling patient inquiries, appointment scheduling, and registration with accuracy and empathy.
- Resolve escalated patient issues and complaints, ensuring timely and satisfactory resolutions.
Operational Efficiency:
- Oversee the daily operations of the call center, ensuring adequate staffing levels and efficient workflow.
- Implement process improvements to enhance the efficiency and effectiveness of call center operations.
Training and Development:
- Develop and deliver training programs for new hires and ongoing training for existing staff to ensure compliance with hospital policies and procedures.
- Keep the team updated on any changes in procedures, technology, or regulatory requirements.
Reporting and Analysis:
- Prepare and analyze reports on call center performance, identifying trends and areas for improvement.
- Provide regular updates to the Patient Access Center Manager on team performance and operational issues.
Collaboration:
- Collaborate with other departments to ensure seamless patient access and resolve any interdepartmental issues.
- Participate in cross-functional meetings and projects to improve patient access services.
As a key member of our leadership team, you will help to continually develop the results-driven initiatives that define our success and are transforming healthcare. This position provides supervision for the daily operations of the Referral Management and Access Center for Virginia Mason Medical Center. Assists in developing departmental policies and procedures in the revenue cycle. Ensures compliance with all federal, state and local statutes and regulations, as well as all third party payer policies.“We deliver inspired people to do meaningful work.”
Qualifications
- This position requires 3 years increasingly responsible leadership experience, preferably in a progressive healthcare setting.
- Experience in a Clinic/Hospital financial business operation. – Demonstrated customer service, written and verbal communications skills and the ability to manage a diverse staff model.
- Extensive knowledge billing guidelines, and Federal and State billing regulations. Preferred: Previous supervisory experience is preferred.
- Virginia Mason offers much more than competitive compensation and benefits. With continuing education opportunities and the added potential of relocation assistance, you will find our commitment to your well-being is both rewarding and refreshing. There is also the lifestyle benefit that comes with finding yourself in the heart of the Pacific Northwest. Surrounded by the vibrancy and sophistication of one of the most livable cities in the country, finding the perfect urban or outdoor pursuit will instinctively and pleasurablybecome second nature.
We are an equal opportunity/affirmative action employer.Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit .Map this locationLook for gyms, restaurants, doctors and schools in the area.No featured jobsNo recently viewed jobsYou have no saved jobsLoad moreFollow us on social mediaEqual OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.Read MoreCommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.
Expected salary: $29.03 – 42.1 per hour
Location: Edmonds, WA
Job date: Tue, 15 Apr 2025 23:58:36 GMT
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