Job title: Supervisor of Behavioral Health Access
Company: Partnership HealthPlan of California
Job description: Overview:To provide daily oversight, leadership, and support to Behavioral Health Access Guides.
Oversees the coordination of medically necessary behavioral health treatment services for adults
and children with behavioral health needs. Responsibilities:▪ Provides daily leadership, direction, resources, and support to assigned staff in screening
and coordinating necessary treatment services.
▪ Oversees a specialized case load of members with behavioral health needs which
interfere with positive healthcare outcomes.
▪ Collaborates and consults with care providers, members, and/or the multidisciplinary
care team to assist in understanding the member’s behavioral health needs.
▪ Provides support/resource to others within the organization for behavioral health cases.
▪ Screens members using proscribed screening tools and directs members to appropriate
providers.
▪ Knowledge of and ability to coordinate with multiple systems of care including countybased behavioral health services.
▪ Provides supervision of staff as designated by department leadership.
▪ Utilizes best practices in coordination of behavioral health services in accordance with
established guidelines associated with access line workflows.
▪ Coordinates with medical providers, psychiatrists, drug and alcohol counselors, case
managers, and other support staff to ensure continuum of care.
▪ Performs screenings to assist in coordinating behavioral health services.
▪ Maintains accurate and timely documentation, records, and case files in the Partnership
HealthPlan of California (Partnership) Case Management System for members in
behavioral health access line management system.
▪ Develops and maintains knowledge of a community-based network of alternative modes
of care. Aids members to connect with community-based organizations to support and
enhance wellness.
▪ Provides training and relevant educational materials for Behavioral Health Access
Guides.
▪ Conducts and contributes to special training for Partnership staff, professionals, public
and private agencies and others as identified.
▪ Handles complex and lengthy calls that cannot be resolved by the Behavioral Health
Access Guides.
▪ Attends and delivers community presentations and orientations as needed.▪ Educates members and providers on the guidelines and policies of Partnership.
▪ Assesses and resolves problems within scope of authority; escalates unusual questions or
problems to higher authority levels.
▪ Communicates clearly and effectively through all mediums of communication with
members, providers, vendors, community partners, and Partnership employees.
▪ Oversees the successful transition of care for members discharged from a residential
setting transitioning to a lower level of care within the community, to include assessing
member needs and identifying appropriate staff to carry out identified needs, effective
and frequent communication with providers, members, county partners and identified
health care designee.
▪ Performs other duties as assigned including the assumption of new duties. Qualifications:Education and ExperienceMaster’s degree in a behavioral health related area preferred. In lieu of a
degree, a minimum of five (5) years of relevant experience to include a
minimum of three (3) years supervisory experience will be considered.
Experience supervising teams with multiple position levels. Experience
in publicly funded behavioral health and in a health plan environment
preferred.Special Skills, Licenses and CertificationsAbility to actively listen, engage members who may be having active
behavioral health challenges by using motivational interviewing
techniques. Considerable knowledge of prevention, treatment and
rehabilitation techniques used in the identification and treatment of
mental illness and emotional disorders. Federal, state and local laws,
rules and regulations associated with mental health treatment and
education programs. Understanding of the treatment of mental illness
and substance use disorders Valid California driver’s license and proof
of current automobile insurance compliant with Partnership policy are
required to operate a vehicle and travel for company business.Performance Based CompetenciesStrong organizational, communication, attention to detail and critically
thinking skills required. Ability to work within an interdisciplinary
structure and function independently in a fast-paced environment while
managing multiple priorities and meeting deadlines. Ability to work
across systems of care and engage members and providers to coordinate
care and services. Effective telephone and computer data entry skills
required. Experience in managed care business practices and ability to
access data information using computer systems. Excellent English
written and verbal communication skills.Work Environment And Physical DemandsDaily use of the telephone and computer for most of the day. Standard
cubicle workstation. Must be able to lift, move, or carry objects of
varying size, weighing up to 10lbs.All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE$93,690.86 – $117,113.58IMPORTANT DISCLAIMER NOTICEThe job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
Expected salary: $93690.86 – 117113.58 per year
Location: Fairfield, CA
Job date: Sun, 18 May 2025 06:00:02 GMT
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