Job title: Supervisor (Customer Care)
Company: eThekwini Municipality
Job description: To ensure that customers seeking assistance at the walk-in centre are treated and attended to in accordance with the Batho Pele principles.
Key Responsibility Areas
- Responsible for overall supervision of designated customer care centre.
- Ensure that various services ,in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.
- Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.
- Responsible for ensuring that the centre is adequately staffed at all times.
- Ensures safe keeping of all assets and equipment.
- Supervise subordinate staff in accordance with approved principles and practices.
- Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.
Competencies
- Attention to Detail
- Ethics and Professionalism
- Organisational Awareness
- Planning and Organising
- Business Processes
- Use of Technology
- Communication
- Client Orientation and Customer Focus
- Action Orientation
- Resilience
- Change Readiness
Essential Requirements
- Grade 12 (NQF Level 4) and an Administrative Certificate.
- Valid motor vehicle driving license.
- 3 Years relevant experience.
- Computer Literacy.
Preferred Requirements
- Diploma (NQF Level 6) in the Administration field.
- 4 Years relevant experience.
Physical Requirements:
Must be physically capable of carrying out the duties of the post
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Pension Fund Yes
Remuneration R264 549.62 – R343 387.13 per annum
13th Cheque Yes
Contact Name Lilly Tandabantu
Contact Telephone 031 322 7701
Expected salary: R264549.62 – 343387.12 per year
Location: Durban, KwaZulu-Natal
Job date: Wed, 20 Mar 2024 05:06:18 GMT
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