Job title: Specialist, Identity & Access
Company: Lithia Motors
Job description: Dealership: L0105 Lithia Home OfficeIdentity & Access SpecialistLocation: RemoteCompensation: $57,000 annuallyThe Identity & Access Specialist delivers innovative solutions focused on user provisioning, access and matrix audits, and excellent customer service. They monitor tickets, delegate tasks, train junior team members, and ensure compliance with policy and regulatory compliance. They also conduct audits, serve as an escalation point, and manage short-term technical projects.Primary Duties (Responsibilities)Work with management and end users to resolve issues, improve efficiency, and promote automation through advanced and creative designs and thorough system analysisGrant birthright and role-based access by managing onboarding and offboarding tickets, ensuring timely and accurate access provisioning, and maintaining compliance with organizational policiesProvide friendly, professional remote technology support throughout the organization, supporting various and ever-changing software and application systemsProvide excellent customer service through timely and courteous, response, troubleshooting and ticket resolutionMonitor incoming tickets, identify repeatable work to document and delegate to junior team and ensure efficient customer supportTrain, mentor, and advise junior team members to ensure efficient incident resolution; provide training on newer systemsWork with vendor partners and leadership to update and improve processes to maintain regulatory complianceConduct audit reports on user and profile-based accesses, ensuring compliance with regulatory requirementsServe as an escalation point to junior team members as needed to ensure an efficient customer experienceConduct periodic training for junior teams related to program, process, software changes and updatesCollaborate with management and other Technology & Innovation teams to resolve errors and unusual itemsContinually review processes and systems to identify and resolve systemic problems and improve processComplete short-term technical projects, such as application rollouts and support onboarding, including efficient planning and smooth implementationProtect customers and the organization through compliance with established SLA’s/OLA’s and cognizance of TTR/MTTR guidelines and other reporting metricsQualificationsSkillsExtensive working knowledge of common business software such as Microsoft Office suite and CRM systemsExtensive working knowledge of user access processingStrong ability to manage vendor communication’sUnderstanding and effective productivity using ITIL practices and principlesStrong critical thinking, troubleshooting and decision-making skills, especially when a solution is ambiguousExcellent communication and interpersonal skills including ability to explain technical concepts, processes, and trouble-shoot issues for non-technical users remotelyExemplary customer service skills, demonstrated through strong customer relationshipsDemonstrated ability to remain calm and de-escalate heated interactionsAbility to multitask, prioritize tasks effectively, and handle sensitive information with discretionAbility to successfully work independently and on a team with a high degree of professionalism and integrityEducationHigh School Diploma or equivalent requiredCombination of education/training and work experience in a related field requiredExperience2+ years of successful experience in a hands-on Level 2 support function Service Desk, Help Desk, or IAM Specialist role4+ years of successful work experience or equivalent combination of experience, support user preferred onboarding/offboarding, application audits, process documentationExperience supporting MacOS/Apple iOS preferredPrevious experience working in automotive or other large retail environment preferredCertificationsCurrent CompTIA A+, Information Technology Infrastructure Library (ITIL) Foundation certification preferredAbility to obtain CompTIA series, ITIL Foundation certification within the first year in role requiredIndividual Contributor (IC) CompetenciesHumble: lives the mission and values and follows ethical and moral standardsHigh performance: proactive, fact-based, and results orientedSmart: maintains knowledge of business and financial acumen to make sound decisionsNimble: accepts change, values innovation, and solves problemsCharismatic: collaborates and communicates effectivelyWe offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Expected salary: $57000 per year
Location: Lithia, FL – Tigard, OR
Job date: Sat, 19 Apr 2025 06:42:36 GMT
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