Job title: SOC Engineer
Company: Placement Point
Job description: A well established company based in Midrand is seeking a SOE Engineer.
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Duties:
- Maintaining a good relationship with internal and external customers.
- Logging calls and incidents on the ITSM system [SNOW]
- Attending to all incidents, from internal and external customers within SLA. Maintaining proper, professional communication within SLA intervals 30min feedback intervals until the issue is resolved.
- To ensure e-mails are handled correctly and promptly.
- To ensure that all telephone calls are dealt with in a professional, prompt and courteous manner.
- Ensuring proper SNOW status etiquette as the incident progresses, observing the 4Hr SLA [ New, In progress, On hold, Close]
- Providing thorough and efficient feedback to clients. Maintaining proper, professional email etiquette.
- Pro-active monitoring of all network elements and services, escalating all alarms
- To ensure outage notifications are sent out promptly to our customers, kept updated, and closed properly.
- High site-related duties, power confirmation, access arrangements, escalating to high site leadership where it needs to be.
- System support and maintenance [ SNOW and Vendor incident portals Openserve, DFA, etc.]
- Chasing up outstanding events/incidents.
- To maintain a high level of customer service while dealing with all SOC functions.
- Adhere to company policy and procedure at all times.
- Undertake all duties pertaining to the shift being worked.
- Effective handover of information and responsibilities at the end of any shift.
Requirements:
- Matric (Grade 12)
- Minimum 2 years experience as Helpdesk Operator/NOC Engineer/SOC Engineer or other relevant experience
- relevant experience
- ITIL Foundation v3 or later
- Wireless technology knowledge advantageous
- A+ N+ required
- CCNA knowledge Advantageous
Competencies:
- Energetic and friendly
- Result- and deadline-driven
- Good interpersonal skill
- Ability to take initiative
- Ability to multitask
- Good verbal and written communication skills
- Planning and organizing
- Detail-oriented
- Integrity
- Teamwork
Computer Literacy:
- MS Office (Outlook, Excel)
- SNOW
- Vendor incident Portal
Expected salary: R15000 – 18000 per month
Location: Midrand, Johannesburg
Job date: Sat, 16 Mar 2024 23:54:25 GMT
Apply for the job now!