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Senior Administration Officer


Job title: Senior Administration Officer

Company: The University of Queensland

Job description: This is a full-time fixed-term position through to August 2025 with salary in the range $88,099 – $94,512, plus a generous super allowance of up to 17%.

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Join our inclusive and collaborative Student and Academic Administration team.

Provide high-quality client focused administrative services to support the University’s academic activities in a fast-paced centralised service area.

Belong to a vibrant community where your work genuinely makes an impact.

Based at

About This Opportunity

The Senior Administration Officer role offers crucial support to the Business Enhancement team in the Academic Services Division. This involves spearheading business process improvement initiatives, including digitization and automation projects led by the Office of the Academic Registrar. The goal is to enhance student experiences and streamline administrative processes across the university.

Reporting to the Coordinator of Business Enhancement, the role entails regular collaboration with other ASD team members and ITS developers responsible for implementing technical solutions.

Key responsibilities include:

Operations

Lead the development of acceptance criteria and oversee user acceptance testing, resolving any issues that arise.

Manage the identification and resolution of bugs and defects discovered during testing.

Coordinate business readiness activities, including creating training materials and ensuring accurate information dissemination.

Foster collaborative relationships with business, technical, and university stakeholders to analyse current procedures and establish improved processes and project requirements.

Reporting and Compliance

Monitor and report on the usage, volumes, and compliance of digitized processes.

Identify deficiencies in current policies and suggest improvements for streamlining.

Collaborate with subject matter experts to design and develop reporting frameworks for digitized processes.

Prepare reports by analysing and summarizing relevant information collected from work units.

About You

Essential

Degree completion with relevant experience or equivalent education/training.

Proficiency in current technologies.

Current or ability to rapidly acquire knowledge regarding the University’s structure, policies, and procedures.

Strong problem-solving, communication, time management, and attention to detail skills.

Effective interpersonal and negotiation skills to manage stakeholder expectations and build productive relationships.

Desirable

Relevant experience in student administration in a higher education institution or similar environment.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:

17% superannuation contributions, 17.5% annual leave loading.

Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

On campus childcare options, Cheap parking (from just $5.75 a day), Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

Cover letter addressing the ‘About You’ section.

Resume

For more information about this opportunity, please contact Athol at . For application queries, please contact stating the job reference number (below) in the subject line.

Applications close 1 April 2024 at 11.00pm AEST (Job Reference Number – R-36748). Please note that interviews have been tentatively scheduled for 9 April 2024.

At UQ, our strength lies in our diverse colleagues. We’re dedicated to , fostering an environment that mirrors our wider community. We’re committed to attracting, retaining, and promoting diverse talent. Reach out to for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Expected salary: $88099 – 94512 per year

Location: Queensland

Job date: Sat, 16 Mar 2024 04:06:06 GMT

Apply for the job now!