Job title: Section Head, Complaints -Human Rights Protection Department
Company: Sundus Recruitment Services
Job description: Position Type: Section Head, Complaints – Human Rights Protection DepartmentJob Code: 3652Location: Abu DhabiEducation: Bachelor’s DegreeExperience:
\
- For Bachelors’ Degree- 6+ Years
- For Master’s degree- 3+ Years
Job Description:
- The Complaints Department is responsible for all activities and processes related to the complaint life cycle:
- Preparing the integrated complaints mechanism and its governance within the Authority and outside.
- Receiving, sorting, classifying and processing all calls according to the procedures and evidence approved by the Authority.
- Receiving individual complaints presented to the Authority, sorting and classifying them and treated according to the procedures and evidence approved by the Authority
- Receiving individual proposals and submitting them to the organizational unit concerned with studying proposals to address them.
- Preparing a database and a detailed record of complaints and analysing them and develop corrective and preventive measures.
- Providing supporting data for preparing bulletins and publications and reports issued by the Commission related to human rights.
- Participate in proposing initiatives and projects to enhance topics related to human rights.
- Preparing periodic reports and supporting data for the Authority’s annual report.
Expected salary: 19425 – 20615 per month
Location: Abu Dhabi
Job date: Sat, 05 Oct 2024 03:28:54 GMT
Apply for the job now!