Job title: Reservations Agent – Hospitality Operations – Dubai
Company: Accor
Job description: Reservations Agent – Hospitality Operations – DubaiPosition OverviewWe are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.Employment OverviewJob Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeCore Duties
- Handle incoming reservation requests via phone, email, and system channels
- Ensure all guest information is accurately recorded and updated in the reservations system
- Maximize room revenue through effective up-selling and promotional strategies
- Respond to guest inquiries and special requests with professionalism and efficiency
- Maintain up-to-date knowledge of room types, packages, and hotel offerings
- Recommend facilities and services to enhance the guest booking experience
- Support the front office with accurate rooming lists and last-minute updates
Candidate Requirements
- Prior experience as a reservations agent or in a guest-facing hospitality role
- Proficiency in Opera or similar property management systems is preferred
- Excellent English communication skills; additional languages are a plus
- Strong interpersonal and customer service abilities
- Attention to detail and a calm, solutions-oriented approach
- Ability to work in a fast-paced environment with flexibility for shifts
Why Join Us
- Employee benefit card with exclusive global discounts at Accor hotels
- Access to development programs and global career mobility
- Be part of a dynamic and diverse team that values your contribution
- Contribute to meaningful sustainability initiatives through Planet 21
About the CompanyThis opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.Job Title Reservations Agent – Hospitality Operations – Dubai
Job Description Reservations Agent – Hospitality Operations – DubaiPosition OverviewWe are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.Employment OverviewJob Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeCore Duties
- Handle incoming reservation requests via phone, email, and system channels
- Ensure all guest information is accurately recorded and updated in the reservations system
- Maximize room revenue through effective up-selling and promotional strategies
- Respond to guest inquiries and special requests with professionalism and efficiency
- Maintain up-to-date knowledge of room types, packages, and hotel offerings
- Recommend facilities and services to enhance the guest booking experience
- Support the front office with accurate rooming lists and last-minute updates
Candidate Requirements
- Prior experience as a reservations agent or in a guest-facing hospitality role
- Proficiency in Opera or similar property management systems is preferred
- Excellent English communication skills; additional languages are a plus
- Strong interpersonal and customer service abilities
- Attention to detail and a calm, solutions-oriented approach
- Ability to work in a fast-paced environment with flexibility for shifts
Why Join Us
- Employee benefit card with exclusive global discounts at Accor hotels
- Access to development programs and global career mobility
- Be part of a dynamic and diverse team that values your contribution
- Contribute to meaningful sustainability initiatives through Planet 21
About the CompanyThis opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.
Post DetailsJob Start Date
Salary from 4000.00
Salary to 5000.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 4000 – 5000 per month
Location: Dubai
Job date: Tue, 01 Jul 2025 22:20:22 GMT
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