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Reservations Agent – Accor Dubai


Job title: Reservations Agent – Accor Dubai

Company: Accor

Job description: Reservations Agent – Accor DubaiJoin the Accor family and become part of one of the world’s leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full TimeAs the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.Key Responsibilities

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  • Handle incoming room reservation requests with professionalism and warmth
  • Maintain accurate records of bookings, cancellations, and guest preferences in the system
  • Maximize revenue opportunities through up-selling and offering the best room selections
  • Provide knowledgeable information about hotel amenities, services, and promotions
  • Respond to special requests and assist guests with pre-arrival arrangements
  • Coordinate with other departments to ensure seamless guest experience from booking to check-in
  • Promote Accor’s loyalty programs and guest benefits

Job Requirements

  • Previous experience in a similar role is an asset
  • Strong guest service skills with a friendly and confident personality
  • Proficiency in reservation systems, preferably Opera
  • Excellent verbal and written communication in English; additional languages are a plus
  • Problem-solving abilities and attention to detail
  • Able to work independently and as part of a collaborative team
  • Flexible to work varied shifts, including weekends and holidays

What We Offer

  • Discounted employee rates at Accor hotels worldwide
  • Professional development through Accor Academies
  • Career growth opportunities across a global network of hotels and brands
  • Inclusive and supportive workplace culture
  • Participation in sustainability and community programs through Planet 21

About the Company
Accor is a global leader in hospitality, offering transformative experiences in over 110 countries. Our brands range from luxury to economy, and we are united by a shared vision of responsible and heartfelt service. Join us as a Heartist®, where passion and purpose come together to deliver exceptional moments for our guests and communities.Job Title Reservations Agent – Accor Dubai
Job Description Reservations Agent – Accor DubaiJoin the Accor family and become part of one of the world’s leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full TimeAs the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.Key Responsibilities

  • Handle incoming room reservation requests with professionalism and warmth
  • Maintain accurate records of bookings, cancellations, and guest preferences in the system
  • Maximize revenue opportunities through up-selling and offering the best room selections
  • Provide knowledgeable information about hotel amenities, services, and promotions
  • Respond to special requests and assist guests with pre-arrival arrangements
  • Coordinate with other departments to ensure seamless guest experience from booking to check-in
  • Promote Accor’s loyalty programs and guest benefits

Job Requirements

  • Previous experience in a similar role is an asset
  • Strong guest service skills with a friendly and confident personality
  • Proficiency in reservation systems, preferably Opera
  • Excellent verbal and written communication in English; additional languages are a plus
  • Problem-solving abilities and attention to detail
  • Able to work independently and as part of a collaborative team
  • Flexible to work varied shifts, including weekends and holidays

What We Offer

  • Discounted employee rates at Accor hotels worldwide
  • Professional development through Accor Academies
  • Career growth opportunities across a global network of hotels and brands
  • Inclusive and supportive workplace culture
  • Participation in sustainability and community programs through Planet 21

About the Company
Accor is a global leader in hospitality, offering transformative experiences in over 110 countries. Our brands range from luxury to economy, and we are united by a shared vision of responsible and heartfelt service. Join us as a Heartist®, where passion and purpose come together to deliver exceptional moments for our guests and communities.
Post DetailsJob Start Date
Salary from 4000.00
Salary to 5500.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary: 4000 – 5500 per month

Location: Dubai

Job date: Sun, 25 May 2025 22:18:26 GMT

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