Reservation Agent

Job title: Reservation Agent

Company: IIQAF

Job description: As a Reservation Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers. You will be responsible for handling incoming reservation requests, providing accurate information, and assisting potential guests in securing their bookings. With your exceptional customer service skills and attention to detail, you will contribute to our overall success in delivering outstanding service to our guests




  • Answering incoming calls and emails from potential guests in a timely and professional manner
  • Assisting guests in finding suitable accommodations based on their preferences and requirements
  • Providing accurate information regarding availability, rates, and amenities
  • Processing reservation requests and ensuring all necessary details are collected
  • Confirming reservations and sending confirmation emails to guests
  • Managing cancellations and modifications to existing reservations
  • Following up with guests after their stay to gather feedback and ensure satisfaction


  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to handle difficult situations with composure
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in using reservation management software and other relevant computer applications
  • Flexibility to work shifts, including evenings, weekends, and holidays

Expected salary: 4000 – 4500 per month

Location: Dubai

Job date: Thu, 14 Mar 2024 01:34:45 GMT

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