Job title: Principal Program Manager
Company: Discover Financial Services
Job description: Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You’ll Do – We Play to Win
- Responsible for coordinating the activities, ceremonies, and events for the Customer Experience Value Stream (CXVS) as a key member of the Contact Center Systems and Digital Servicing organization (CCS&DS), supporting enterprise operations solutions – enabling the achievement of the value stream goals and financial targets.
- Responsible for planning and overseeing product initiatives from inception to implementation while ensuring necessary functionality and flexibility aligned with the company’s long-term objectives.
- Orchestrates workflows across CXVS capabilities and ARTs and cross-functional, complex initiatives in a matrixed operating model.
- Partners with product and platform leads to develop the business case, scope the work, and ensure alignment on vision and strategy.
How You’ll Do It – We Succeed Together
- Organizes and enables collaboration and partnership across cross-functional teams, with internal and external partners, executes on architecture & product driven initiatives.
- Drives or assists in communications on strategic initiatives to help drive consensus, achieve clarity and solve business problems. Provide oversight & process guidance for activities.
- Supports the Product leadership team through weekly huddles, team-building, problem solving and alignment activities
- Facilitate and drive decisions from key stakeholders around financials, scope, risks and dependencies to enable effective intake and prioritization of projects.
- Partner with product leads and platform leads to develop the business case and ensure alignment on vision and strategy
- Provides leadership and guidance’s to teams/business units where there is no clear organizational ownership yet defined or where products/technology is not yet institutionalized or adopted.
- Drives or assists research and/or brainstorming sessions; helps promote a culture of innovation within the product organization. Assists in translating ideas and concepts into an executable projects.
- Supports outward-facing storytelling, marketing, and celebrating of the product organization
- Mentors and assists more junior team members
Qualifications You’ll Need
The Basics
- Bachelors’ Degree in Business, Technology, or related fields
- 6+ years’ experience with Project Management, or related experience
- In lieu of a degree, 8+ years’ experience with Project Management, or related experience
Application Deadline: The application window for this position is anticipated to close on Jan-27-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Expected salary: $88500 – 149300 per year
Location: Illinois
Job date: Fri, 16 Feb 2024 08:30:46 GMT
Apply for the job now!