Job title: Patient Relations Supervisor – Healthcare Services
Company: AlFuttaim
Job description: Patient Relations Supervisor – Healthcare ServicesJob Overview
We are hiring a Patient Relations Supervisor for HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle, Dubai. This supervisory role is responsible for leading the patient-facing team to ensure seamless operations and outstanding service delivery in a modern healthcare environment.Job Location: Dubai, United Arab Emirates
Industry: Hospital & Health Care
Function: Healthcare / Medical Support
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeJob Overview
As a Patient Relations Supervisor in Dubai with Al-Futtaim’s HealthHub Clinic, you will manage front-of-house operations, lead the reception team, and ensure patients receive top-tier customer care. This is a leadership role at the intersection of healthcare operations and service excellence, offering a chance to make a tangible impact in a growing community-focused clinic.Key Responsibilities
- Supervise and guide a team of Patient Relations Executives
- Oversee daily operations at the clinic reception and service desks
- Maintain high standards of customer service and patient interaction
- Resolve patient inquiries and complaints efficiently and empathetically
- Coordinate closely with clinical, administrative, and IT teams for smooth service delivery
- Monitor and enhance front-office workflows and patient wait time
- Implement customer service training and support staff development
Reporting & MIS
- Track and report front-desk KPIs including patient feedback and turnaround time
- Assist in scheduling, patient volume reporting, and operational audits
Governance & Standards
- Ensure strict compliance with clinic protocols and UAE healthcare regulations
- Promote a culture of respect, collaboration, and integrity among the team
Required Skills and Experience
- Minimum 3 years’ experience in patient services or healthcare customer relations
- Prior team supervision experience within a clinic or hospital environment
- Fluent in English; Arabic is an added advantage
- Strong understanding of clinic management systems and MS Office
- Problem-solving mindset and a customer-first approach
What We Offer
- Competitive salary with performance-based bonus
- Full health and life insurance
- Ample leave and work-life balance
- Professional development and continuous training opportunities
- A dynamic, inclusive workplace culture aligned with Al-Futtaim’s values
About the Company
Al-Futtaim Group is a leading regional business conglomerate headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees in 20+ countries, Al-Futtaim partners with global brands to serve communities with integrity and excellence. HealthHub Clinics by Al-Futtaim offer modern, accessible healthcare designed to meet the everyday needs of UAE residents.Job Title Patient Relations Supervisor – Healthcare Services
Job Description Patient Relations Supervisor – Healthcare ServicesJob Overview
We are hiring a Patient Relations Supervisor for HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle, Dubai. This supervisory role is responsible for leading the patient-facing team to ensure seamless operations and outstanding service delivery in a modern healthcare environment.Job Location: Dubai, United Arab Emirates
Industry: Hospital & Health Care
Function: Healthcare / Medical Support
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeJob Overview
As a Patient Relations Supervisor in Dubai with Al-Futtaim’s HealthHub Clinic, you will manage front-of-house operations, lead the reception team, and ensure patients receive top-tier customer care. This is a leadership role at the intersection of healthcare operations and service excellence, offering a chance to make a tangible impact in a growing community-focused clinic.Key Responsibilities
- Supervise and guide a team of Patient Relations Executives
- Oversee daily operations at the clinic reception and service desks
- Maintain high standards of customer service and patient interaction
- Resolve patient inquiries and complaints efficiently and empathetically
- Coordinate closely with clinical, administrative, and IT teams for smooth service delivery
- Monitor and enhance front-office workflows and patient wait time
- Implement customer service training and support staff development
Reporting & MIS
- Track and report front-desk KPIs including patient feedback and turnaround time
- Assist in scheduling, patient volume reporting, and operational audits
Governance & Standards
- Ensure strict compliance with clinic protocols and UAE healthcare regulations
- Promote a culture of respect, collaboration, and integrity among the team
Required Skills and Experience
- Minimum 3 years’ experience in patient services or healthcare customer relations
- Prior team supervision experience within a clinic or hospital environment
- Fluent in English; Arabic is an added advantage
- Strong understanding of clinic management systems and MS Office
- Problem-solving mindset and a customer-first approach
What We Offer
- Competitive salary with performance-based bonus
- Full health and life insurance
- Ample leave and work-life balance
- Professional development and continuous training opportunities
- A dynamic, inclusive workplace culture aligned with Al-Futtaim’s values
About the Company
Al-Futtaim Group is a leading regional business conglomerate headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees in 20+ countries, Al-Futtaim partners with global brands to serve communities with integrity and excellence. HealthHub Clinics by Al-Futtaim offer modern, accessible healthcare designed to meet the everyday needs of UAE residents.
Post DetailsJob Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 7000 – 9000 per month
Location: Dubai
Job date: Tue, 10 Jun 2025 22:46:05 GMT
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