Patient Access Training Specialist, Access Center, UT Health Austin

Job title: Patient Access Training Specialist, Access Center, UT Health Austin

Company: University of Texas at Austin

Job description: Job Posting Title: Patient Access Training Specialist, Access Center, UT Health Austin



Hiring Department: Dell Medical School


Position Open To: All Applicants


Weekly Scheduled Hours: 40


FLSA Status: Exempt


Earliest Start Date: Immediately


Position Duration: Expected to Continue




Job Details:

General Notes

Provides on-site and remote training and mentoring for Access Center staff in performing a variety of responsibilities in the healthcare operations of patient care in adherence to clinic scheduling protocols and standards of practice. Assists leadership to determine general training goals for all sections of the Access Center. Trains staff and assures instructional quality and appropriate content. Conduct classroom lecture style training, electronic training as well as individualized one-on-one training to Access Center Staff utilizing approved curriculum. Assess staff on their competency of their ability to perform the necessary requirements. Current knowledge of effective learning and development methods. Familiarity with e-learning platforms and practices. Experience in project management. Proficient in Microsoft office and learning management system. Excellent communications skills and ability to build a rapport with staff and new employees. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of staff development trainer and others. Ability to teach registration policies and procedures. Ability to use experience and judgement to plan and accomplish goals.


The Patient Access Development and Training Specialist will assist the Access Center Leadership in the planning and implementation of internal onboarding training programs, policies, and procedures. This position will collaborate with the Access Center Manager, Clinical Managers, and the leadership team to support the Access Center supervisors and captains to provide classroom, on-site training, and guidance to empower staff to be effective members of the UTHA Access Center team. Additionally, this position will abide by the organization’s mission in performing job duties and will demonstrate an understanding of and commitment to quality healthcare and excellent customer service.


Create and execute learning strategies and programs, for new employees, and existing staff continuing education. Evaluate individual and organizational development of Access Center staff members.

Implement various learning methods for Access Center staff (e.g. coaching, job-shadowing, online training). Design and deliver UT learn courses, workshops and other trainings.

Assess the success of development plans and help employees make the most of learning opportunities. Help Managers develop their members through career pathing. Direct the design, planning, and implementation of corporate organizational development programs, policies, and procedures.

Facilitate coordinate and teach multiple orientation classes including clinical protocols, standard operating practices, Customer Service, phone etiquette, Call center software.

Conduct classroom lecture style training, electronic training as well as individualized one-on-one training to Access Center Staff utilizing approved curriculum.

Perform other duties as assigned.

Required Qualifications

Bachelor’s degree and previous experience as a Training Specialist or similar role as well as experience with designing training programs and workshops and experience with learning management software. Knowledge of various training and teaching methods and talent management and succession planning methods. Excellent decision making and organizational skills. A sense of ownership and pride in your performance and its impact on the company’s success. Critical thinker and team player with strong problem-solving skills and time-management skills. Great interpersonal and communication skills. Proficiency in MS Office and database software.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Prior healthcare setting experience preferred. Working knowledge of electronic medical records (EMR) systems to include scheduling and general billing functions preferred. Ability to function in a fast-paced environment. Good organizational, problem solving and critical thinking skills. Knowledge of operating a multi-phone system or electronic telephone software system. Proficient use of computers. Ability to be flexible and multi-task as needed.

Salary Range

$52,000+ depending on qualifications

Working Conditions

May work around standard office conditions

May work remotely

Required Materials


3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.


Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.


Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.


Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.


Equal Opportunity Employer:

The University of Texas at Austin, as an , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.


Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.



The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:



Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Expected salary: $52000 per year

Location: Austin, TX

Job date: Wed, 13 Mar 2024 08:24:55 GMT

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