Job title: Patient Access Supervisor
Company: Wheeler Staffing Partners
Job description: Patient Access SupervisorEmployment Type: Direct Hire
Salary Range: $42K – $64K
Monthly Bonus: Up to $250 based on performance metrics
Work Hours: Must be flexible to work 1st, 2nd, or 3rd shift as required
On-Call: Rotational weekend on-call duties (every 5th weekend)
Location: Rock Hill, SC 29732 (100% onsite)Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.Key Responsibilities
- Team Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff.
- Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.
- Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues.
- Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.
- Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency.
- Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations.
- Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM – 7 PM or 11 AM – 8 PM) and taking calls for two emergency departments.
Supervisory Responsibilities
- Oversee a team of 25 direct reports in the ER registration department.
- Work alongside leadership to maintain a collaborative, “all hands on deck” culture.
Qualifications
- Education:
- High School Diploma or equivalent (Required)
- Associate or Bachelor’s degree in Business, Accounting, Medical Administration, or related field (Preferred)
- Experience:
- 4+ years of experience in a medical facility, health insurance, or related field (Required)
- 5+ years in Patient Access (Preferred)
- 2+ years in a supervisory or lead role (Preferred)
- Experience working in a hospital environment and managing a 24/7 team (Required)
- Skills & Competencies:
- Strong leadership and organizational skills
- Ability to multitask in a fast-paced healthcare setting
- Knowledge of Revenue Cycle Management and regulatory compliance
- Proficiency in healthcare information systems and patient registration software
- Excellent communication and problem-solving skills
Apply Today!
This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you’re flexible, adaptable, and experienced in patient access supervision, we want to hear from you!
Expected salary: $42000 – 64000 per year
Location: Rock Hill, SC
Job date: Sat, 05 Apr 2025 22:45:04 GMT
Apply for the job now!