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Patient Access Representative


Job title: Patient Access Representative

Company: Artech Information Systems

Job description: Position Details:
Job Title: Patient Access Representative
Location: Alhambra, CA 91803.
Duration: 13-week contract to hire (Onsite)
Pay range: $23.00/hr. – $25.00/hr. on w2
Parking: Employee will need to purchase a parking pass or use street parking
Interview Process: Teams/ Video
Job ID: #25-41373Job Description:

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  • Provide front office support for ophthalmology multispecialty group practice, including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate.
  • Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Demonstrate exemplary customer service. Act as a liaison between the front office and communications center.
  • In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s).
  • Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with the senior operations manager. The incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust the workload accordingly.
  • Acts as a patient navigator by assisting the patient with insurance-related issues and assuring a patient has coverage and authorization to be seen for care.
  • Obtains authorizations, calls for benefits, opens cases with insurance companies, counsels patients on obtaining 100% active coverage, and establishes/maintains active relationships with medical groups and insurance companies.
  • Review health insurance plans with patients in the clinic and by telephone.

Minimum Level of Expertise:

  • Must have excellent communication skills, including the ability to speak, read, and write proficient English.
  • Must have excellent phone skills and rapport.
  • Must be comfortable with computers and medical terminology.
  • In-depth knowledge of all insurance types, including HMO, PPO, and government health programs.

Must Haves:

  • Neat and polished look
  • High school diploma or equivalent education
  • Front office experience in a medical setting
  • Reliable and consistently available for all assigned shifts
  • Clean and professional appearance
  • Excellent verbal and written communication skills with proficiency in English
  • Strong phone etiquette and ability to build rapport with patients and staff
  • Proficient computer skills and familiarity with medical terminology
  • Thorough understanding of insurance types, including HMO, PPO, and government health programs

Regards,
Simran Bharti | Core Staffing
Associate Recruiter
Cell: 512.641.8764
Email:
LinkedIn:
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website:

Expected salary: $23 – 25 per hour

Location: Los Angeles, CA

Job date: Fri, 14 Mar 2025 07:27:42 GMT

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