Operations Manager

Job title: Operations Manager

Company: Parker Connect

Job description: Key Responsibilities
1.Call Center Operations & Team Management: Develop and implement call center objectives focused on efficiency, profitability, and service quality. Lead and oversee a team of call center professionals, providing guidance and motivation. Monitor key performance indicators (KPIs) such as inbound calls, call waiting times, and call abandonment rates. Analyze call center data, track performance, and prepare reports for upper management. Hire, onboard, and train call center personnel to maintain high service standards. Evaluate staff performance annually or as needed and implement improvement strategies. Ensure compliance with SLAs, stakeholder contracts, and company policies. Manage monthly invoicing, budgeting, and resource planning based on service demands.2.Business Strategy & Operations: Develop and execute strategies to support connected car and telematics solutions. Identify new business opportunities, potential markets, and key partnerships. Conduct business data analysis to support decision-making and optimize operations. Ensure adherence to government regulations and compliance across Middle Eastern markets. Plan and oversee the launch of new products and services. Maintain strong relationships with customers, stakeholders, and business partners. Develop training programs for clients on company product developments.3.Process Improvement & Technical Analysis: Work closely with stakeholders to enhance existing processes and implement new ones. Act as a liaison between IT and business teams to translate requirements into actionable strategies. Conduct business and technical analysis to drive operational efficiency. Research and assess market trends to improve application functionality and customer satisfaction. Develop and maintain project plans, schedules, and risk and change management strategies. Recommend process improvements to enhance service quality and business performance.Essential Skills & Qualifications
1.Strong leadership and team management skills.
2.Problem-solving and conflict resolution abilities.
3.Analytical skills with experience in business data analysis.
4.Organizational skills, attention to detail, and multitasking abilities.
5.Exceptional customer service expertise.
6.Ability to motivate and support a team through constructive feedback and communication.
7.Familiarity with quality assurance and data analysis.
8.Technical background with experience in case escalation procedures.
9.Strong verbal and written communication skills.
10.Arabic speaker with proficiency in English
11.Bachelor’s degree in any related field
12.Master’s degree an added advantage
13.Minimum 7 years of experience in managing a TeamMin Experience:7 YearsSalary :AED 15000Temp/Perm::PermanentLocation :DubaiPosted Date:March 19, 2025

Expected salary: 15000 per month

Location: Dubai

Job date: Sat, 22 Mar 2025 04:50:36 GMT

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