Job title: MANAGER OF SECURITY COMMUNICATIONS CENTER
Company: City of Chicago
Job description: JOB ANNOUNCEMENTMANAGER OF SECURITY COMMUNICATIONS CENTERChicago Department of AviationCommunication DivisionNumber of Positions: 1(Additional vacancies possible pending budget approval)Starting Salary: BX17 $80,628.00 ANNUALLYApplications for this position will be accepted until 11:59pm CDT on 3/31/2025Under direction, manages staff and work operations at either O’Hare or Midway Airport’s Security Communications Center, monitoring airport communications relating to security and public safety activities, and performs related duties as required.ESSENTIAL DUTIES: Directs and coordinates the activities of a Communication Center at an assigned airport (e.g, O’Hare or Midway) to ensure that safety and security communications conform to federal, state and municipal guidelines as regulated by the Airport Security Plan (ASP). Directs Shift Supervisors responsible for monitoring airport communications relating to security and public safety activities and overseeing an assigned shift of Aviation Communications Operators engaged in receiving calls and dispatching requests for police, security/access control, fire suppression and emergency medical services and other responsibilities as assigned. Serves as a liaison with other departmental sections, safety and security organizations, airlines and governmental agencies in regard to the functions and operations of the Communication Center. Oversees the initiation of page notifications to inform designated management personnel including key Chicago Department of Aviation (CDA) department heads, city officials, airline representatives, Transportation Security Administration (TSA) officials of emergency situations or hazardous weather conditions affecting airport facilities airside and landside operations. Directs data processing and computer programming activities to ensure quality, relevancy and timeliness of data as it relates to all current and future airport security systems as regulated by TSA. Collects and analyzes data and statistics of communications systems management. Develops strategies and procedures to improve the overall efficiency of access control, dispatching and data processing equipment related to operations. Directs the response of emergency situations or escalated calls for public safety services, following established protocols and directing staff to ensure a coordinated response from police, fire and security responders Manages and participates in the development of section activity reports. Manages emergency response incidents ensuring all pertinent parties (e.g., police, fire, security) are notified. Assists in the development and implementation of protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources. Writes performance evaluations; issues counseling forms/disciplinary actions; and responds to employee complaints and grievances. Assists in establishing performance measures, productivity and quality work standards. Oversees the training of staff on operating work procedures and the use of communications and dispatch systems, radios and other computerized equipment. Perform other related duties as required.Additional duties may be required for this position.LOCATION: Chicago Department of Aviation10601 W. HigginsDAYS: Monday – FridayHOURS: 9 A.M. – 5 P.M. AND CAN BE ONCALL 24/7/365 based on operational needsNOTE: The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).THIS POSITION IS EXEMPT FROM THE CAREER SERVICEQualificationsMINIMUM QUALFICATIONS: High School Diploma or equivalent certificate (GED), plus five years of work experience in dispatching security or emergency services calls to public safety or security personnel of which one year is in a supervisory role related to the responsibilities of the position.Licensure, Certification, or Other Qualifications
- Must obtain Emergency Medical Dispatch certification from the State of Illinois within six months of hire
- Must obtain Law Enforcement Agencies Data System (LEADS) certification from the State of Illinois within six months of hire
- Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment
Special Requirements
- Successful candidates must also pass an additional Transportation Security Administration (TSA) background investigation.
- Required to have an airport Security Identification Display Area (SIDA) employee badge which will be issued by the airport upon completion of the TSA background investigation.
NOTE: At the time of hire, candidate selected for hire must possess a valid State of Illinois Driver’s License and must be able to maintain a valid State of Illinois Driver’s License throughout employment in this position.The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA).SELECTION REQUIREMENTS: This position requires candidates to successfully complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, will be selected.For Information on our employees benefits please visit our benefits website at:For Information on our salary and title structure visit our classifications website at:APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practicesALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.City of ChicagoBrandon Johnson, MayorApplications for this position will be accepted until 11:59pm CDT on 3/31/2025
Expected salary: $80628 per year
Location: Chicago, IL
Job date: Wed, 19 Mar 2025 23:59:41 GMT
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