Job title: Key account manager (Logistics/freight)
Company: Curiska
Job description: Job Summary
Services : Sea, Truck, Rail, Air, Warehousing
Industry : We are looking for one in the logistics industry that has all round experience.
Purpose : To drive exceptional customer experiences, foster strong relationships with key clients and independent consultants, and enhance logistics operations and business growth.
Key Responsibilities:
1. Client Relationship Management:
a. Cultivate and maintain robust relationships with key clients and consultants, ensuring effective communication and serving as the primary point of contact.
2. Account Strategy and Development:
a. Develop tailored strategies for client satisfaction and revenue growth, including upselling and adapting to market trends.
3. Solution Customization and Consultation:
a. Analyze and provide customized logistics solutions, collaborate with consultants for mutual growth, and offer expert logistics advice.
4. Problem Solving and Issue Resolution:
a. Address client and consultant issues swiftly, working with internal teams for innovative solutions.
5. Performance Tracking and Reporting:
a. Monitor and report on key performance indicators, highlighting successes and areas for improvement.
Desired KPIs:
– Enhance client and consultant satisfaction and revenue.
– Improve operational efficiency and communication responsiveness.
– Engage effectively with independent consultants.
– Achieve timely problem resolution and collaborative team efforts.
– Provide valuable market insights and identify new business opportunities.
Qualifications:
– Proven experience in key account management, preferably in logistics or related fields.
– Strong communication and relationship-building skills.
– Ability to strategize, solve problems, and provide customized solutions.
– Team collaboration and market analysis capabilities
Curiska
Recruiter
Expected salary: R18000 per month
Location: Johannesburg, Gauteng
Job date: Thu, 08 Feb 2024 23:35:57 GMT
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