IT Support Technician

Job title: IT Support Technician

Company: Caliberly

Job description: ACCOUNTABILITIES:
The Support Technician will:
Participate and contribute to large-scale projects with occasional supervisory responsibilities as required;Conducting the setup and maintenance of the Company networking infrastructure, including but not limited to networks, wifi access points, firewalls/anti-virus, office equipment, Microsoft servers, UPSs and switches;Carry out routine networking and routing as required;Carry out cabling for IT and telephone systems jobs;Liaise with external suppliers on maintenance, managing issues through to resolution;Provide proactive first-line support for staff with timely assistance for all support enquiries; Support the IT Senior Technician & Manager in disaster recovery or system down situations;Conduct the backup schedule and restore any data as required;Set up new users and process leavers in accordance with agreed IT procedures;Carry out other reasonable work-related requests as directed by the Line Manager.
REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:Previous IT experience in an IT service delivery team or MSP required.
Relevant IT qualifications such as CompTIA A+ or equivalent and Microsoft certifications are essential.Vendor certifications in M365, EntraID, WatchGuard, Veeam, StorageCraft and Mimecast would be an advantage.Team Working and CommunicationExceptional interpersonal skills with experience in interaction at all levels, including clients, senior management.
Strong communication skills to effectively work within teams and conduct project work
Attention to DetailExcellent analytical and problem-solving skills to achieve prompt resolution
Excellent task and time-management
Efficiency and organisation in all responsibilities.
Flexibility/ResilienceDealing effectively with day-to-day responsibilities, often under time pressure.
Adaptability in the face of changing situations & priorities
Ability to continually learn new applications and technologies
Demonstrable aptitude for effective troubleshooting and problem-managementIntegrity and CommitmentAbility to demonstrate a high level of integrity and work ethicA can-do attitude with a keen willingness to learn and developA commitment to excellent customer service

Expected salary: 8000 per month

Location: Dubai

Job date: Thu, 04 Jul 2024 01:51:17 GMT

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