Job title: IT Support Engineer
Company:
Job description: IT Support EngineerDescription :
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- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Requirements :
- TIL V3 Foundation Certified
- ITIL V3 Foundation Certified is a MUST
Salary : Upto 10000 AEDContract : 1 year extendable📍 Location : Dubai
Expected salary: 10000 per month
Location: Dubai
Job date: Tue, 04 Jun 2024 23:20:41 GMT
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