Job title: IT Service Desk Analyst ( German Speaking)
Company: Jai Search Consultancy
Job description: PURPOSE OF THE JOB:To provide customers support in terms of services / software / network / hardware or products in the following language: German at minimum B2 Level CERF Standard. To handle calls, chats, e-mails and tickets, to analyze them and to solve them depending on the degree of priority and within an optimum time, according to the agree procedures and standards (SLA Service Level Agreement).KEY RESPONSIBILITIES:
- Acquisition of the specific and required information for performing the job that the Employer provides him/her with.
- Receiving requests on the phone, by chat, by e-mail or requests sent online.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
- Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents.
- Assimilates and applies knowledge regarding the quality standards of the project.
PROFESSIONAL SKILLS REQUIRED
- Speak, read & write GERMAN
- Customer oriented
TECHNICAL COMPETENCY:
- Knowledge of Microsoft Office-
- Hardware
- Knowledge about Operating Systems
- Knowledge about connecting and installing peripheral equipment Acrobat Reader (searching within the document)
To apply kindly, send your updated CV and copy of SA ID book to
Expected salary: R20000 – 22000 per month
Location: Johannesburg, Gauteng
Job date: Sat, 16 Mar 2024 23:25:24 GMT
Apply for the job now!