Job title: IT Officer
Company:
Job description: IT OfficerDescription :
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- Infrastructure and technical background: Cisco Meraki network, MSFT Azure Cloud, Enterprise IT (desktops, laptops, telephony etc.) and Applications (Office, HR, MSFT D365 Finance etc.)
- Knowledge of in-use Hospitality / Education applications: Moodle, Academia SIS will be a plus, Oracle PMS, Salesforce CRM etc.
- Infrastructure: develop, maintain, and improve the local Infrastructure (network, desktops/laptops and peripherals, etc.)
- Applications: oversee the successful delivery of projects serving local requirements; maintain the Applications and provide support for them.
- Problem Resolution: ability to identify root cause and resolve more complex issues within our Enterprise IT (desktops, applications, network, cloud, security…)
- Support local user management, (e)SIM subscriptions, access control to building, Labs and applications, audio-video setup, etc.
- Follow best practices in place and Service Management framework.
- Track all support needs and resolution in the Service Desk ticketing system
- Identify, escalate and follow-up incidents / requests
- Install and upgrade PC hardware and software
- Support audio and video equipment in classrooms and conference rooms / remote teaching
- Setup and configure new hardware through Intune
- Keep track of equipment / consumable spares and maintain hardware inventory
- Maintain the inventory system up to date
- Install and manage miscellaneous hardware drivers and equipment
- Follow-up on IT repairs with suppliers
- Manage purchase orders from the initial request to the delivery to the requestor
- Create and maintain knowledge base documentation
Requirements:
- Prefer candidates who are currently in UAE and can speak Arabic
- Experience : 5+ years
Contract : 1 year may be extendableSalary : 10000 AEDLocation: Abu Dhabi
Expected salary: 10000 per month
Location: Abu Dhabi
Job date: Wed, 11 Sep 2024 00:28:14 GMT
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