Job title: Interim Tier I Technical Support Technician: Saint Joseph Academy
Company: Catholic Diocese of Cleveland
Job description: Saint Joseph AcademyCleveland, OhioSaint Joseph Academy, sponsored by the Congregation of St. Joseph, fosters unifying relationships with God and all creation, empowers each young woman to achieve academic excellence, and inspires a life of compassionate leadership and service in a global society. Saint Joseph Academy has a position available for an Interim Tier I Technical Support Technician beginning at the end of March and continuing for 8-12 weeks. Job Title: Interim Tier I Technical Support TechnicianReports to: Technology DirectorHourly Rate: $18-$22/hrFLSA status: Non-ExemptPosition Overview The Tier I Technical Support Technician is responsible for the technical support of end-user hardware, software and break/fix services for the Saint Joseph Academy community. He/she will work with the Information Technology Director and Tier II Technical Support Specialist to provide timely resolution of incidents, or escalations to appropriate technical staff, for end-user technology support to faculty, staff and students. This is an interim position beginning end of March 2025, for 8-12 weeks. Essential Skills • Strong break/fix troubleshooting skills are a must • General network maintenance and break/fix troubleshooting skills • Basic knowledge of Chromebooks • General knowledge of current Windows and Mac operating systems • Must work well with minimal supervision and be able to manage multiple tasks • Ability to work with and communicate with high school students, parents, employees, etc. • Must provide quality customer service to all technology usersPrimary Duties and Responsibilities • Identify, diagnose and resolve Level One problems for faculty, staff and student; communicate solutions to end-users and escalate support requests to Tier II Technical Support as needed • Set up and assist in the configuration of end-user PC desktop and laptop hardware, software and peripherals. • Manage student Chromebook program and related insurance claims • Maintain and circulate mobile technology carts • Perform event/meeting setup for technology requests • Maintain an accurate inventory of technology hardware, software and other related equipment and printers • Manage copier and printer support – toner replacement, outside repair calls, toner recycling, etc. • Assist in troubleshooting products in the Google Apps suite (Gmail, Google Drive, Google Calendar, etc) • Other duties as assigned Requirements • Pursuing associate’s or bachelor’s degree in Information Technology or a related field • Previous technical support experience a plus • Must be able to work the hours of 7:30am – 3:30pm Interested candidates should submit a resume and cover letter.
Expected salary: $18 – 22 per hour
Location: Cleveland, OH
Job date: Fri, 14 Mar 2025 05:01:20 GMT
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Interim Tier I Technical Support Technician: Saint Joseph Academy
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