Job title: Help Desk Tech
Company: RELX
Job description: Technical Support Specialist II
Do you enjoy taking ownership and resolving customer technical problems quickly?
Can you help us to ensure a high-availability technical environment?
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the Role
As a Technical Support Specialist, you will be the primary escalation point for a team of Help Desk Support Specialists. You will provide technical assistance to customers by answering and resolving problems in person, by telephone, or by email. You will troubleshoot and resolve desktop, laptop, printer, hardware, software, operating system, email, and related issues.
Conditions of Employment:
- You must be a U.S. citizen to qualify for this position.
- You must successfully pass a background investigation and achieve Public Trust security clearance.
- HYBRID POSITIONHome Based within 2 hours drive of Horsham Location required
Responsibilities
- Configuring and setting-up workstations and laptops for our on-site customers
- Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
- Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
- Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
- Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
- Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time
Requirements
- Have experience of backup procedures
- Have a good understanding and experience of software monitoring tools
- Have excellent interpersonal skills and the ability to build effective working relationships with teams across our organization
- Have great organizational skills when dealing with multiple priorities and issues
- Have excellent troubleshooting skills and be able to resolve IT infrastructure and operational issues
- Have good verbal and written communications skills and able to produce technical documentation and Standard Operating Procedures
- Have experience of performing hardware and software installations, configuring desktops and laptops, and troubleshooting issues
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer:
-Health care plans and benefits
-Modern Family Benefits, including maternity, paternity, adoption and surrogacy
-Life assurance and accident policies
-Comprehensive pension and retirement plans
-Access to learning and development resources
Your recruiter will advise you on the benefits package for your location
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.
Please read our .
Expected salary:
Location: Horsham, PA
Job date: Fri, 01 Mar 2024 08:57:26 GMT
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