Job title: Guest Services Executive – Front Office
Company: Jumeirah
Job description: Guest Services Executive – Front OfficeJob Overview
We are hiring a Guest Services Executive for the Front Office team at Jumeirah Al Naseem in Dubai. This role is ideal for hospitality professionals who take pride in delivering exceptional guest experiences through courteous service, attention to detail, and thorough knowledge of luxury hotel operations.Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeJob Overview
As a Guest Services Executive, you will manage check-in and check-out procedures, respond to guest queries, and provide personalized, attentive service throughout each guest’s stay. You’ll also coordinate with other departments to ensure smooth service delivery and uphold the hotel’s high standards for professionalism and hospitality.Key Responsibilities
- Welcome guests professionally and manage check-in/check-out procedures efficiently
- Handle group arrivals, payment processing, and special requests with accuracy and confidentiality
- Respond to guest inquiries via phone, email, or face-to-face, ensuring a courteous and timely resolution
- Promote and cross-sell hotel services using suggestive selling techniques
- Maintain comprehensive knowledge of Spa, Health Club, and hotel services to assist guests effectively
- Accurately maintain guest records and ensure data privacy in line with company policies
- Resolve complaints calmly and professionally, escalating issues when needed
- Attend mandatory training and consistently follow standard operating procedures (SOPs)
Job Requirements
- Minimum 1-2 years of experience in a similar front office role within a 5-star luxury hotel
- Fluent in English and German (additional languages are an advantage)
- Proficiency in Microsoft Office and Opera Cloud systems
- Strong interpersonal and conflict resolution skills
- Ability to work in a fast-paced, multicultural environment with professionalism and courtesy
- High level of attention to detail and commitment to guest satisfaction
What We Offer
- Competitive tax-free salary paid in AED
- Complimentary accommodation and annual flight allowance
- Global hotel rate discounts and F and B privileges across the Jumeirah Group
- Comprehensive health care, life insurance, and leave package
- Career growth within one of Dubai’s most iconic and prestigious hotel destinations
About the Company
Jumeirah Group is a world-renowned luxury hospitality leader operating 31 high-end properties and 33 signature F and B restaurants across the globe. Jumeirah Al Naseem, located in the heart of Madinat Jumeirah, offers guests a modern beachfront escape infused with Arabian charm and world-class service. As part of this elite team, you’ll contribute to shaping unforgettable guest experiences in an exceptional environment.Job Title Guest Services Executive – Front Office
Job Description Guest Services Executive – Front OfficeJob Overview
We are hiring a Guest Services Executive for the Front Office team at Jumeirah Al Naseem in Dubai. This role is ideal for hospitality professionals who take pride in delivering exceptional guest experiences through courteous service, attention to detail, and thorough knowledge of luxury hotel operations.Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeJob Overview
As a Guest Services Executive, you will manage check-in and check-out procedures, respond to guest queries, and provide personalized, attentive service throughout each guest’s stay. You’ll also coordinate with other departments to ensure smooth service delivery and uphold the hotel’s high standards for professionalism and hospitality.Key Responsibilities
- Welcome guests professionally and manage check-in/check-out procedures efficiently
- Handle group arrivals, payment processing, and special requests with accuracy and confidentiality
- Respond to guest inquiries via phone, email, or face-to-face, ensuring a courteous and timely resolution
- Promote and cross-sell hotel services using suggestive selling techniques
- Maintain comprehensive knowledge of Spa, Health Club, and hotel services to assist guests effectively
- Accurately maintain guest records and ensure data privacy in line with company policies
- Resolve complaints calmly and professionally, escalating issues when needed
- Attend mandatory training and consistently follow standard operating procedures (SOPs)
Job Requirements
- Minimum 1-2 years of experience in a similar front office role within a 5-star luxury hotel
- Fluent in English and German (additional languages are an advantage)
- Proficiency in Microsoft Office and Opera Cloud systems
- Strong interpersonal and conflict resolution skills
- Ability to work in a fast-paced, multicultural environment with professionalism and courtesy
- High level of attention to detail and commitment to guest satisfaction
What We Offer
- Competitive tax-free salary paid in AED
- Complimentary accommodation and annual flight allowance
- Global hotel rate discounts and F and B privileges across the Jumeirah Group
- Comprehensive health care, life insurance, and leave package
- Career growth within one of Dubai’s most iconic and prestigious hotel destinations
About the Company
Jumeirah Group is a world-renowned luxury hospitality leader operating 31 high-end properties and 33 signature F and B restaurants across the globe. Jumeirah Al Naseem, located in the heart of Madinat Jumeirah, offers guests a modern beachfront escape infused with Arabian charm and world-class service. As part of this elite team, you’ll contribute to shaping unforgettable guest experiences in an exceptional environment.
Post DetailsJob Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 5000 – 7000 per month
Location: Dubai
Job date: Thu, 05 Jun 2025 22:49:29 GMT
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