Job title: End User Support Engineer
Company: Sundus Recruitment Services
Job description: Experience/Knowledge:
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- At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline. • Excellent technical knowledge of pcs and desktop hardware.
- Working technical knowledge of current protocols, operating systems and standards. • Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
- Software and Hardware Troubleshooting • Able to operate effectively in a team environment with both technical and non- technical team members • Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls • Able to maintain professional demeanour under stress • Able to operate within customer standard operating procedures. Skills: Essential • Working knowledge of below list of Manage Engine Tools Set – Manage Engine Desktop Central Enterprise Edition 9.0, – Manage Engine OS Deployer 4.0, – Manage Engine Mobile Device Management,
- Microsoft Windows 2008/2012 Terminal Server. • Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM
- Ability to operate and support Blackberry and IPAD. • Windows XP, Windows 7/8, Windows 2000/2003/2008 experience • AD, Exchange 2007/2010/2013 experience • Good communication (both verbal and written) skills Desirable”
- Working Knowledge of: – Remote Control Tools e.g. Dameware, SCCM, terminal Services – ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM Qualification & Certifications: • Microsoft Certification, Ideally MCP or MCSE. • ITIL V3 Certification. • BTEC Computer Science. • A+ and N+ experience (Desirable)
Expected salary: 5000 – 8000 per month
Location: Abu Dhabi
Job date: Sun, 15 Sep 2024 02:26:10 GMT
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