Job title: DXB – Pro Consul (maternity cover) – AO
Company: HM Government
Job description: The British Embassy Dubai has a vacancy for a Pro Consul (Maternity Cover) in the UAE Consular Team on a fixed-term contract until 26 September 2025.Our purpose is to support British people living, travelling and working in our region by: providing high quality, accessible consular services, focused on those most in need; responding rapidly to all crises, leading cross-government action; and reducing preventable incidents affecting British people through collaboration with partners and governments.Reporting to the Vice Consul, the main purpose of the role is to ensure that British Nationals receive a professional, high-quality service and that the advice provided is accurate, timely, consistent and offered in a sensitive manner in line with Foreign, Commonwealth and Development Office (FCDO) guidance. The role will include developing and maintaining contacts with local authorities and in the community; providing notarial and documentary services and taking part in our communications and prevention work.In response to local or regional crisis, the jobholder will play a key role in the section’s response and deployment.The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.Consular work can sometimes be emotionally challenging, distressing and of a sensitive nature. The jobholder will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality.The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.Duties and responsibilities:Provide professional and efficient Consular service
- Provide accurate advice and assistance in a sensitive manner to British Nationals (BNs) and their families via face to face, telephone or email on a range of issues such as: arrests/ detention, hospitalisations, supporting bereaved families, mental health, child custody issues, debt and employment issues, and other sensitive cases such as sexual assault or forced marriage.
- Maintain accurate and concise case records of services provided on consular databases.
- Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with Foreign, Commonwealth and Development Office (FCDO) guidelines.
- Be prepared to work out of hours, occasionally anti-social hours, as required.
- Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.
- Administering the appointment system.
- Provide a range of counter services including notarial work and Emergency Travel Documents (ETDs), ensuring consistent customer service to BNs.
- Collecting fees, cashing up, and other financial requirement.
- Ensure deadlines for Returns and Management Information are met.
Prevention Communications and Outreach
- Working to help to deliver high quality local prevention and communications work, working closely with the Embassy’s Press/ Communications Team and other senior stakeholders. Producing materials, using social media and attending events.
- Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date, e.g. service providers, lawyers list, travel advice, web pages.
The above list is not exhaustive, and the jobholders will be required to be flexible and take on other ad hoc tasks as required.Key behaviours required:
- Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
- Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
- Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- Changing and Improving – Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
Essential qualifications, skills and experience
- Excellent customer care skills and the ability to respond to a range of customers’ needs.
- Good interpersonal skills.
- A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.
- Fluent in English, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
- IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.
- Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality at all times.
Desirable qualifications, skills and experience
- Previous Consular or related experience/ training, or experience of working in an operational delivery or customer service role.
Required behavioursChanging and Improving, Delivering at Pace, Making Effective Decisions, Managing a Quality ServiceApplication deadline8 October 2024GradeAdministrative Officer (AO)Type of PositionFull-time, Fixed TermWorking hours per week40Duration of Post9 monthsRegionMiddle East & North AfricaCountry/TerritoryUnited Arab EmiratesLocation (City)DubaiType of PostBritish EmbassyNumber of vacancies1Salary CurrencyAEDSalary12,581Type of SalarymonthlyStart Date13 January 2025End Date26 September 2025Other benefits and conditions of employmentWorking hours and remuneration:The Embassy aims to offer an attractive working environment and remuneration package for this role, which includes 25 days of leave per annum (calculated pro-rata).The salary for this role is AED 12,581 per month.There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.This role is for a full-time employment, on a fixed term contract until 26th September 2025, subject to six (6) months’ probationary period. The contract may be extended subject to satisfactory performance and on on-going business requirement.The Embassy is open from Monday to Friday from 0700 to 1800 hrs. The Employee’s normal weekly working hours are forty (40) Monday to Friday (inclusive). This is inclusive of one-hour paid rest break for each five (5) hours worked; the timing of the rest break shall be approved by the Employee’s Line Manager and in accordance with operational requirements.Whilst the role may be based in Dubai, the jobholder will be required to visit the Embassy in Abu Dhabi frequently and often at short notice.The jobholder will be required to be flexible in their approach to hours worked as these will be dictated by operational needs and will involve frequently working out of hours, occasionally anti-social hours, as required.The successful candidate must also be available for occasional travel within the Gulf region (and possibly further afield) for training and logistical purposes. The successful candidate must be able to secure visas for these countries.The Embassy has an active Learning and Development Committee, and the whole of Post is committed to providing the time and resources for staff to develop personally and professionally. The 70/20/10 learning and development model is applied in a flexible manner, with extensive informal and formal opportunities readily available.The successful candidate will be required to transfer their visa under the Embassy’s sponsorship.Additional informationHow to apply:Interested candidates must include to their online application form: * An updated Curriculum Vitae (CV);
- A covering letter/motivation essay stating how you meet the requirements of the role; and,
- Examples in the relevant sections of the online application form of how you meet the key behaviours and skills required. Please refrain from the use of AI based tools when completing your application, this is to ensure a fair competition for all candidates and helps maintain the integrity process. If the use of AI is identified, your application may be rejected.
Applications that do not include this information will not be considered.Closing date for applications is at 23:55 UAE local time on 8th October 2024.Applications received after the stated deadline will not be considered.Internal candidates (i.e., those employed by the British Embassies in Abu Dhabi & Dubai) applying for this position are advised to inform their current line managers upon submission of their application.Process:The recruitment process, including security clearance, is expected to take around two to three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidate’s profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.Due to the large number of applications, we receive, only those shortlisted for the next step of the recruitment process will be contacted.The start date mentioned in the job advert is tentative and the successful candidate will be required to undergo security vetting procedures before employment can begin. Any offer of employment will be subject to the candidate achieving suitable clearances.Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Dubai is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
Expected salary: 12581 per month
Location: Dubai
Job date: Fri, 27 Sep 2024 04:44:28 GMT
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