Job title: Customer Support Officer
Company: Robert Half
Job description: The CompanyOur client is looking for an innovative and proactive individual to drive the customer experience of their nationwide business, which provides embedded electricity, gas, hot water, and ultra-high-speed fiber services to properties and communities. You will be joining a dynamic and fast-paced team in a friendly and diverse workplace, with great potential for career growth. The Role The day-to-day functions of this role include;Resolving Customer enquiries by handling incoming calls and emails relating to their account, payments, and other general enquiries.Handling escalated enquiries from Customers, Management, or applicable Regulatory Bodies.Identifying and supporting accounts either currently facing, or have a high probability of facing, payment difficulty via engagement on payment plans or supporting Collections activity.Identifying and deploying process improvements for Operations Group and the broader businessMaintaining accurate records of Customer interactions and activity via internal platforms About You To be successful in this position you will have the following skills: You will have experience in Customer Service Experience (Energy/Utilities industry desired)You will have the ability to understand/learn software swiftly, work in a fast-paced environmentYou will have the ability to work autonomously as well as a team and manage time effectivelyYou will have exceptional attention to detail, and be well organisedYou will have a numerical way of thinking, enjoy working with numbersYou have excellent written and verbal communication skillsYou will be immediately available to commence work Apply TodayPlease send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3631. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0012929388BM By clicking ‘apply’, you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
Expected salary: $33 per hour
Location: South Melbourne, VIC
Job date: Wed, 13 Mar 2024 03:01:28 GMT
Apply for the job now!
Customer Support Officer
\