Customer Service Officer – AED 4.5K+ Dubai

Job title: Customer Service Officer – AED 4.5K+ Dubai

Company: MAC Group

Job description: Title : Customer Service OfficerLocation : DubaiSalary : AED 4500+ CommissionsBenefits : Medical Insurance + Annual Airfare + Free Lunch/SnacksWork-Days : 5 Days/ WeekReports To : Sales ManagerPreferred Languages: English & Arabic (Not Must-have)U.A.E Driving License: Must-have or Convertible onesInterview Type : Initial video interview + In-person InterviewCVs :Note : Excellent English + B2B Sales or Business Development experience with U.A.E Driving License preferred.NOTE: To avoid spamming with irrelevant resumes, we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying. If the relevant skills/experiences are not highlighted/included to standout from rest of the profiles then please elaborate it so that we can choose the apt candidates easily. Please ensure that your CV is customized for this particular role by highlighting the most relevant expertise required for this role as managers tend to reject generic profiles that may not look like exact match for this role. This is a “Plug and Play” role to get risk-free quick-results for a family business. Due to our limited time/resources, only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles. Salary depends on candidate’s skills, experience and other attributes. Hiring preference depends on candidates’ expertise and other attributes which are suitable for client’s customer demographics to gain better revenue/customer experience.Our client, a multicultural organization, embraces the culture of workplace diversity and inclusion, without compromising candidates’ performance/qualifications.Why You’ll Love Working There

• A Workplace That Feels Like Home – Our client believe work should be enjoyable and our culture reflects that. Oh, and yes – free lunches are on us!
• A Voice That Matters – Be part of an inclusive and collaborative environment where your ideas aren’t just welcomed but celebrated. Your creative spark will find room to shine.
• Drive Real Impact – They’re not just about profits; we’re driven by purpose. Your contributions will influence meaningful change.
• Designed for Creativity – Their office isn’t just modern – it’s built to inspire, encourage teamwork, and fuel big ideas.
• Incredible Colleagues – Join a group of highly skilled, down-to-earth professionals who are passionate about what they do and eager to learn from one another.
• Client’s Core DNA – Innovation, transparency, humor, mutual respect, and motivation are the cornerstones of how they work and grow together.

Position Purpose:The Customer Service Officer is responsible for managing client interactions and delivering exceptional and efficient customer support.Position Responsibilities:

• Deliver guidance and support to customers regarding the company’s products and services.
• Maintain professional and courteous communication with customers through phone calls, emails, letters, and in-person interactions.
• Investigate and resolve customer issues in collaboration with the Team Leader.
• Accurately document customer interactions, ensuring records of discussions and correspondence are well-maintained.
• Stay informed and updated on the company’s products, promotions, and services.
• Handle client payments and ensure timely updates to the money collection schedule.
• Coordinate with internal stakeholders to manage and schedule client appointments.

Position Requirements:

• Minimum 2 years of experience in customer service.
• Strong verbal and written communication skills.
• Proactive, self-motivated, and capable of handling pressure effectively.
• Maintains a professional and polished appearance consistently.
• Outgoing, personable, and aligned with the brand’s image and values.
• Dedicated to upholding and enhancing the company’s premium brand identity.

This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business/market requirements.Please refrain from applying if your profile is not exact match for this role.We believe in providing excellent service to all of our customers and we want your help to help you better in the best possible way we can. Please note that though thousands of candidates apply for one vacant role, Hiring Manager has to cherry pick only one best suitable candidate for the role. So please apply one if you have performed 80% of the responsibilities listed in the job description as our recruiters only shortlist such profiles for the Hiring Manager.Whilst we will endeavor to contact you following your application, due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time, we will keep your details in the database for future opportunities.NB: Please note that, not getting shortlisted for a role is no reflection on your skills or qualifications; it simply means that the hiring manager is giving more priority to many other specific factors other than expertise or experience which are relevant to this position based on their current business/market requirements/customer demographics.*We give interview status but not feedback for following reasons:

• We do not give interview feedback for Idiosyncratic Rater Effect and it’s not feasible to fix such systematic errors behind it.

• Feedback is interviewer’s truth, not candidate’s.

• It’s a time consuming procedure to structure a legally apt constructive feedback and to deliver it.

• Accepting critical feedback is a rare skill.

• Please note that candidates are NOT selected merely based on expertise or experience. We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires, including Nature of the job, Suitability to team/company culture, Possible duration a candidate sticks with the company, Nature of client-pool, Work locations/timings, Market Knowledge and many other factors that add value to business/customers. The hiring decisions are taken to run the business at low-risk in steady, optimized, efficient manner.

Share This Job !Like Loading…Related Tagged , , , ,Apply only if the role is 70% match to your previous job role . Due to shortage of time/resources only shortlisted candidates will be contacted – Resume@macgroup.me

Expected salary: 4500 per month

Location: Dubai

Job date: Fri, 10 Jan 2025 07:10:13 GMT

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