Job title: Customer Service Manager
Company: Agile Consultants
Job description: Job Code: 149/001/379
Industry: Management ConsultingJob Responsibilities:
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- Oversee and manage the daily operations of the customer service team.
- Develop and implement customer service policies and procedures to ensure consistent customer satisfaction.
- Train, mentor, and supervise a team of 6 customer service employees to ensure high performance.
- Handle escalated customer inquiries and complaints promptly and effectively.
- Monitor and analyze customer service metrics and KPIs to identify areas for improvement.
- Collaborate with other departments to ensure smooth customer interactions and resolve issues.
- Develop strategies to enhance customer experience and loyalty.
- Stay up-to-date with industry trends and best practices in customer service.
- Prepare and present regular reports on customer service performance to senior management.
- Manage and maintain customer service documentation and records.
Job Requirements:
- 5+ years of experience in customer service.
- Industry: Business Setup (Mandate).
- Candidates who can speak in Arabic will be preferred.
- Ability to manage a team of 6 employees.
- Open to moving to Fujairah for the role.
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Expected salary: 9000 – 11000 per month
Location: Fujairah
Job date: Mon, 08 Jul 2024 04:22:05 GMT
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