Job title: Customer Service Executive – Client Services Desk
Company: First Abu Dhabi Bank
Job description: Customer Service Executive – Client Services DeskJob Overview
First Abu Dhabi Bank (FAB), the UAE’s largest bank, is hiring a Customer Service Executive in Abu Dhabi to handle client-facing service desk operations. This role is essential for delivering efficient, timely, and secure services to walk-in clients and internal stakeholders. The ideal candidate will have strong banking operations experience and customer handling skills in a fast-paced, high-compliance environment.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeJob Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.Key Responsibilities
- Handle all client-facing activities at the branch or PCG service desk
- Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
- Perform customer identification checks and ensure proper authorization before processing instructions
- Support Relationship Managers by managing customer documentation, operational requests, and service support
- Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
- Adhere strictly to internal SOPs and regulatory requirements while handling transactions
- Secure customer information and documentation as per FAB’s data protection policies
- Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
- Participate in bank-wide initiatives, system enhancements, and process improvement activities
- Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
- Ensure confidentiality of sensitive client information
- Follow up with relevant internal departments to resolve client issues promptly
- Verify authority of customer representatives before accepting or releasing documents
- Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
- Bachelor’s degree or higher diploma in Business, Finance, or a related field
- Minimum 2 years of experience in banking operations or front desk customer service
- Working knowledge of core banking products, cash operations, and cheque handling
- Strong communication, organizational, and multitasking skills
- Ability to maintain service excellence under pressure
- Familiarity with data protection, audit, and risk management policies
- Fluency in English; Arabic is an advantage
What We Offer
- Opportunity to work with one of the most stable and reputable banks in the UAE
- Career development in a client-centric, process-oriented banking environment
- Exposure to a wide range of retail and private banking operations
- Supportive team culture and leadership that values employee contributions
About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.Job Title Customer Service Executive – Client Services Desk
Job Description Customer Service Executive – Client Services DeskJob Overview
First Abu Dhabi Bank (FAB), the UAE’s largest bank, is hiring a Customer Service Executive in Abu Dhabi to handle client-facing service desk operations. This role is essential for delivering efficient, timely, and secure services to walk-in clients and internal stakeholders. The ideal candidate will have strong banking operations experience and customer handling skills in a fast-paced, high-compliance environment.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeJob Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.Key Responsibilities
- Handle all client-facing activities at the branch or PCG service desk
- Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
- Perform customer identification checks and ensure proper authorization before processing instructions
- Support Relationship Managers by managing customer documentation, operational requests, and service support
- Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
- Adhere strictly to internal SOPs and regulatory requirements while handling transactions
- Secure customer information and documentation as per FAB’s data protection policies
- Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
- Participate in bank-wide initiatives, system enhancements, and process improvement activities
- Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
- Ensure confidentiality of sensitive client information
- Follow up with relevant internal departments to resolve client issues promptly
- Verify authority of customer representatives before accepting or releasing documents
- Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
- Bachelor’s degree or higher diploma in Business, Finance, or a related field
- Minimum 2 years of experience in banking operations or front desk customer service
- Working knowledge of core banking products, cash operations, and cheque handling
- Strong communication, organizational, and multitasking skills
- Ability to maintain service excellence under pressure
- Familiarity with data protection, audit, and risk management policies
- Fluency in English; Arabic is an advantage
What We Offer
- Opportunity to work with one of the most stable and reputable banks in the UAE
- Career development in a client-centric, process-oriented banking environment
- Exposure to a wide range of retail and private banking operations
- Supportive team culture and leadership that values employee contributions
About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Post DetailsJob Start Date 1970-01-01
Salary from 8000.00
Salary to 11000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 8000 – 11000 per month
Location: Abu Dhabi
Job date: Sat, 14 Jun 2025 22:17:10 GMT
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