Job title: Customer Service Executive
Company: IIQAF
Job description: We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Executive. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. You will handle inquiries, resolve complaints, and provide information about our products and services in a professional and courteous manner. The ideal candidate possesses excellent communication skills, has a friendly and empathetic demeanor, and thrives in a fast-paced environment.
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Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner
- Resolve customer complaints and issues promptly and professionally
- Identify and escalate priority issues to the appropriate department
- Maintain thorough knowledge of company products, services, and policies
- Process customer orders and ensure timely delivery
- Assist customers with product selection and provide recommendations
- Maintain customer records and update account information as needed
Requirements
- High school diploma or equivalent
- Proven experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and CRM software
- Strong attention to detail and accuracy
Expected salary: 6200 – 6600 per month
Location: Dubai
Job date: Thu, 14 Mar 2024 05:43:44 GMT
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