Job title: Customer Service Admin
Company: Robert Half
Job description: The Company Our client, a thriving player in the insurance sector, is undergoing significant growth and is on the lookout for a Customer Service Administrator to join their Sydney team. Supported by a talented team and a meticulously selected network of partners, the company consistently delivers top-notch results, surpassing client expectations. The Role Your eligibility for this position will depend on your demonstrated experience as a Customer Service Administrator, encompassing the following key responsibilities: – Efficiently manage incoming calls and correspondence.- Process new job applications, including those related to insurance and commercial cases.- Promptly prioritize and handle new job requests.- Coordinate work orders for Make-Safes and specialized reports.- Prepare comprehensive reports for submissions and approvals.- Follow up on outstanding specialist reports and coordinate related work orders.- Authorize Make-Safe and STRs within approved limits and initiate approval requests for finance.- Coordinate appointments and scheduling for Supervisors/Estimators.- Ensure timely completion of re-attendance inspections.- Provide regular updates to insurers and clients.- Maintain a thorough understanding of insurer policy booklets.- Assist with general administration tasks as required. About you To excel in this position, you should demonstrate high energy and maintain a positive attitude while taking proactive initiatives. The ideal candidate will be self-motivated, customer-centric, professional, and exhibit excellent interpersonal skills. Moreover, effective multitasking and problem-solving abilities are essential for success. Candidates should possess a good phone manner and advanced computer skills in Microsoft Word and Excel. Prior customer service experience, particularly in a service industry environment, is preferred. What’s on offer? – Engage in a dynamic and stimulating position with exposure to diverse stakeholders.- Benefit from the collaboration of a skilled, motivated team of professionals.- Explore opportunities for advancement and professional development.- Enjoy a fantastic workplace atmosphere characterized by a vibrant and inclusive culture. To ApplyInterested in applying? We’d like to hear from you! Simply, send us your resume by clicking on the apply button below. Please note your application will be assessed within 3 working days and we will only get in touch with shortlisted applicants. Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.By clicking ‘apply’, you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
Expected salary: $32.74 per hour
Location: Macquarie Park, NSW – Sydney, NSW
Job date: Tue, 12 Mar 2024 06:20:52 GMT
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Customer Service Admin
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