Job title: Customer Account Manager – Engineering – R288K – R275K
Company: Hire Resolve
Job description: Hire Resolve’s client in the Engineering industry is seeking a dedicated and experienced Customer Account Manager to join their team in Cape Town, Western Cape. As a Customer Account Manager, you will be responsible for maintaining and growing relationships with key clients, ensuring their satisfaction with our products and services, and identifying opportunities for upselling and cross-selling.
You will serve as the main point of contact for assigned accounts, handling incoming queries, resolving issues, and providing exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty. Furthermore, you will need to take charge of gathering performance and reliability feedback data from customer facilities and ensure that it reaches the relevant departments within the organization.
Responsibilities
- Take strategic and tactical responsibility for customers during the sales and after-sales process, while staying informed about ongoing activities throughout the entire customer value chain.
- Act as the initial point of contact for customers and handle any escalations
- Create and implement strategies to achieve account targets
- Participate in negotiations with the contracting team as needed and constantly work on enhancing the contractual framework with customers
- Manage O&M scope tenders for new projects led by the Sales Department
- Generate cost reports for service renewals
- Provide support to the COE team as needed
Requirements
- Bachelor’s degree in Commerce, Business administration, Engineering or Law
- Proven experience as a Customer Account Manager or similar role
- Knowledge or experience in wind farms is crucial
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Medically fit
- Strong organisational and time management skills
Benefits
- Salary: R275K/yr – R288K/yr, salary negotiable
- Training & Development
- Paid Time Off (PTO) (if applicable)
Contact Hire Resolve for you next career-changing move
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Alyssa Marson at Hire Resolve or on LinkedIn.
- You can also visit the Hire Resolve website:
or email us your CV:
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Expected salary: R275000 – 288000 per year
Location: Cape Town, Western Cape
Job date: Thu, 01 Feb 2024 23:19:43 GMT
Apply for the job now!