Job title: Customer Account Manager
Company: Commercial Services Group
Job description: Role: Customer Account Manager
Salary: 60,000 AED
Location: Jumeirah Lake Towers, Dubai UAEWhy Join CSG?CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 30 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.What You’ll Bring:CES Holdings are looking for a dedicated individual to join their dynamic Middle East and North Africa (MENA) team in Dubai, where you’ll play a key role in delivering outstanding customer support and managing educational resource orders.In order to collaborate closely with their Customer Service Team in Manchester, the successful candidate will need to have excellent interpersonal and relationship building skills to foster strong connections with both existing and prospective international school partners.What You’ll Achieve:As Customer Account Manager you will:
- Liaise between international schools and the UK office to closely track all customer requests
- Search for and present best-matched resources to international schools
- Liaise with the UK office for product knowledge support
- Ensure accuracy on all customer communication, tracking customer feedback and satisfaction
- Input and track data accurately in CRM
- Send weekly updates to customers
What we Offer:
- Private medical insurance
- 30 days holiday
- One economy air ticket to home country in every 2 years’ of completed service.
What We Require:
- Demonstrable success in a fast-paced international complex environment or similar
- Excellent attention to detail and organisational skills
- Strong IT skills, particularly Microsoft Office packages
- Exceptional communication skills and level of spoken and written English
- Education resources market experience is desirable but not essential
About Commercial Services GroupCommercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.About CES HoldingsCES Holdings provide a ‘one-stop-shop’ for the supply of educational resources to international schools worldwide. Working with suppliers and publishers from the UK, USA, Europe and Australia, CES offers its customers an unparalleled selection of books, classroom equipment, classroom resources and furniture all available from one single source.Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Expected salary: 60000 per year
Location: Dubai
Job date: Thu, 30 Jan 2025 00:29:13 GMT
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