Job title: Contact Center Agent
Company: Sundus Recruitment Services
Job description: Contact Center AgentExcellent communication in Arabic & EnglishOverview:The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.Responsibilities:
\
- Answering inbound calls, making outbound calls (when necessary), attend to similar queries via emails, transfer the calls to relevant persons/departments.
- Interact with customers via telephone and email to answer questions and provide general information concerning appointments, referrals, available services, care providers, events and campaigns and other information as requested.
Qualifications:
- Bachelor’s Degree
- Minimum of 2 years relevant experience in healthcare industry
- Excellent knowledge in medical terminology
- Excellent computer/typing and data entry skills
- Fair knowledge in using multi-line phones
- Fluent in written and spoken English and Arabic
Expected salary: 7500 per month
Location: Abu Dhabi
Job date: Fri, 25 Oct 2024 02:23:36 GMT
Apply for the job now!