Job title: Communication Supervisor
Company: Nathan & Nathan
Job description: About the job Communication SupervisorJob Title: Communication Supervisor
Salary: AED 7,000 – 7,500 per month
Working Hours: 48 hours per week
Reports To: Operations ManagerAbout the CompanyA well-established property management company in the UAE, specializing in the short-term rental market, is expanding its team. With a rapidly growing portfolio of over 600 properties across Dubai and other emirates, the company is recognized for its deep local market knowledge, operational excellence, and high service standards.Job SummaryWe are seeking a dynamic and highly organized Communication Supervisor with a strong hospitality and guest relations background. The ideal candidate is a confident leader who can manage a communications team, uphold professional boundaries, and ensure top-tier guest interactions. This role demands exceptional multitasking skills, composure under pressure, and superior written and verbal communication abilities.Key Responsibilities
- Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
- Oversee all guest-facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
- Resolve escalated guest inquiries or complaints efficiently and empathetically.
- Develop, implement, and refine communication protocols, scripts, and response templates.
- Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.
Qualifications
- Solid background in hospitality and guest relations.
- Demonstrated experience managing and leading teams with a balanced, firm approach.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking capabilities.
- Ability to stay composed and lead effectively in high-pressure situations.
- Proficient in CRM platforms, communication tools, and MS Office Suite.
Expected salary: 7000 – 7500 per month
Location: Dubai
Job date: Thu, 12 Jun 2025 02:37:53 GMT
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