Job title: Client relations executive
Company: Reliance HR Consultancy
Job description: Job Summary:
The Client Relations Executive is responsible for overseeing the full lifecycle of tenant and landlord management, including onboarding and offboarding units. This role ensures seamless communication with landlords while the units are part of the portfolio, managing legal and administrative tasks such as DTCM permit issuance and renewal, Ejari contract processing, and CRM updates.Position:
Client relations executive -FEMALE
Nationality: Arabic / European
Candidate MUST be in UAE
Industry: Real Estate
MUSt have min 1-2 years of UAE exp in real estate industryLandlord and Client Management:
- Serve as the primary point of contact for landlords during the management cycle.
- Manage effective communication, ensuring owners are updated on unit performance, payments, and SOAs.
- Engage with property owners to negotiate rental offers and upsell property management services.
- Handle the offboarding and onboarding of units, coordinating step-by-step processes in CRM to ensure smooth transitions.
Lead Management and Service Promotion:
- Contact potential leads received from the website, call center, and agents.
- Share tailored proposals, explain service offerings, and negotiate contract terms and conditions, including offering potential discounts.
- Attend office meetings with clients to persuade them to choose our services.
Coordination and Listing Management:
- Work closely with the marketing and revenue teams to arrange unit photoshoots and listings.
- Ensure property marketing materials meet company standards.
Legal Compliance and Documentation:
- Manage the issuance and renewal of DTCM permits for new and existing units as per regulatory requirements.
- Oversee the step-by-step Ejari process in CRM, ensuring accuracy in tenancy contracts, approvals, and DLD portal registrations.
- Ensure all legal documentation and information are updated and accurate in the CRM system.
Financial Coordination:
Collaborate with the finance team to ensure landlords receive their Statements of Account (SOA) and timely payments.Requirements:
- Strong communication, negotiation, and relationship management skills.
- Proficiency in CRM systems and familiarity with DTCM and Ejari processes.
- Excellent organizational abilities with a detail-oriented approach.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Knowledge of property management regulations and procedures in Dubai.
Salary: AED 8000 + commission
Expected salary: 8000 per month
Location: Dubai
Job date: Tue, 25 Feb 2025 23:21:52 GMT
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