Job title: Client Engagement Specialist
Company: Innovations Group
Job description: Responsibilities:Initiate outbound calls to potential clients who have expressed interest in Arton Capital’s services or meet the target profile.Respond promptly to inbound inquiries via phone, email, or other communication channels.Lead QualificationConduct initial assessments to determine the client’s eligibility and interest in Arton Capital’s residency and citizenship programs.Gather and document key client information, including financial capacity, citizenship goals, and timeline expectations.Filter and prioritize leads based on predefined criteria and ensure they meet the minimum qualifications for further processing.Client Relationship ManagementBuild rapport with potential clients by delivering exceptional customer service and addressing preliminary questions or concerns.Maintain detailed and accurate records of client interactions in the CRM system.Collaboration:Work closely with the advisory and business development teams to hand overqualified leads for advanced consultation.Provide feedback to marketing and sales teams regarding lead quality and trends observed during interactions.Performance Metrics:Meet or exceed daily/weekly/monthly targets for call volume, lead qualification rates, and conversion rates.Continuously refine communication and qualification techniques to improve overall performance.Required Skills:Bachelor’s degree in business, Marketing, Communications, or a related field.Proven experience in lead generation, telemarketing, or a similar client-facing role.Strong verbal and written communication skills with a professional and persuasive tone.Exceptional interpersonal skills and the ability to build rapport with diverse clients.Proficiency in CRM software and other sales tools.Ability to work in a fast-paced, target-driven environment.Multilingual proficiency is highly desirable, especially in English, French, Arabic, or Mandarin.
Expected salary: 6000 per month
Location: Dubai
Job date: Fri, 31 Jan 2025 02:11:22 GMT
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Client Engagement Specialist
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