Job title: Calvary Chapel Academy Help Desk Technician I
Company: Calvary Chapel Fellowship of Melbourne
Job description: Reports to: Assistant Director, IT
FLSA status: Salary (exempt)
Hours per week: 40 hours, Full-time
Campus: MelbourneCalvary Chapel must be your home church with regular attendance.We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.Job Summary:
This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issues; setup, removal and maintenance of end user workstations and network performance, meeting company and user requirements.Essential Duties & Responsibilities:
- Work with school Administration to monitor and secure network and Wi-Fi access used by students and staff
- Manage the CCA Help Desk tickets and assign tickets to CCA Desk Top Technicians as needed (Mark 10:45)
- Work with school Administration to establish annual I.T. budget and plan and execute school technology plan as per accreditation requirements (1 Peter 4:10)
- Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues (3 John 1:8)
- Provide friendly, courteous, and quality IT support for all users (staff and volunteers)
- Prioritize, identify and/or escalate tickets to resolve them in a timely manner
- Document actions during the ticket resolution and ensure timely resolution
- Perform installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
- Ability to complete multiple simultaneous projects in a timely manner
- Capable of resolving more complex issues requiring detailed systems and applications knowledge
- Maintain daily performance of computer and projection systems (1 Thessalonians 4:11)
- Maintain and control software tracking
- Walk staff and/or volunteers through problem-solving process (Proverbs 2:6)
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems
- Manage G Suite tenant to include; user accounts, permissions, and File Shares (1 Corinthians 14:40)
- Support audio and video equipment in conference rooms and classrooms (1 Thessalonians 5:11)
- Manage and monitor internal assets to ensure accurate inventory records
- Stay current with IT environment, changes and updates
- Pursue, recommend and implement new methods, processes and materials/equipment for improvement
- Provide mentoring and guidance to less experienced personnel to increase their technical knowledge and skills (Galatians 6:9)
- Research and suggest orders for IT set up for new employees of Calvary Chapel Academy as well as any employee upgrades/replacements. Write purchase orders if needed with approval from the Principal
- CompTIA A+ and Network+ certification is preferred
- Complete periodic downloads/uploads and data syncs between multiple software platforms used by the school (Proverbs 16:3)
- Function as a productive part of the church staff and attend staff meetings
- Other duties as assigned by supervisor
Job Skills & Competencies:
- Associates degree and/or 1+ years help desk experience and/or training
Must have good technical understanding and ability to pick up new tools quickly
- Basic knowledge and/or experience with projectors
- Previous IT helpdesk and ticketing system experience
- Knowledge of and experience with routers, switches, network connections and devices
- Computer Skills
- Knowledge of Active Directory, Print Server, and DHCP
- Advanced knowledge of G Suite and/or Google Classroom
- Knowledge of computer hardware components and peripherals
- Learn and work with new technology
- Management of MDM solution
- Maintain confidentiality of all personal and company information (Philippians 2:4)
- Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
- Efficient task switching ability (Ephesians 4:3)
- Ability to work independently and/or as part of team
- Attention to detail
Other Qualifications:
- Calvary Chapel must be your home church with regular attendance
- Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3)
- Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
- Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor (1 Peter 4:10)
- Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
- Strong commitment to the vision and mission of Calvary Chapel Melbourne
- Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)
Expected salary: $37000 per year
Location: West Melbourne, FL
Job date: Mon, 05 May 2025 03:54:01 GMT
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