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Calvary Chapel Academy Help Desk Technician I

Job title: Calvary Chapel Academy Help Desk Technician I

Company: Calvary Chapel Fellowship of Melbourne

Job description: Reports to: Assistant Director, IT
FLSA status: Salary (exempt)
Hours per week: 40 hours, Full-time
Campus: MelbourneCalvary Chapel must be your home church with regular attendance.We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.Job Summary:
This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issues; setup, removal and maintenance of end user workstations and network performance, meeting company and user requirements.Essential Duties & Responsibilities:

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  • Work with school Administration to monitor and secure network and Wi-Fi access used by students and staff
  • Manage the CCA Help Desk tickets and assign tickets to CCA Desk Top Technicians as needed (Mark 10:45)
  • Work with school Administration to establish annual I.T. budget and plan and execute school technology plan as per accreditation requirements (1 Peter 4:10)
  • Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues (3 John 1:8)
  • Provide friendly, courteous, and quality IT support for all users (staff and volunteers)
  • Prioritize, identify and/or escalate tickets to resolve them in a timely manner
  • Document actions during the ticket resolution and ensure timely resolution
  • Perform installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
  • Ability to complete multiple simultaneous projects in a timely manner
  • Capable of resolving more complex issues requiring detailed systems and applications knowledge
  • Maintain daily performance of computer and projection systems (1 Thessalonians 4:11)
  • Maintain and control software tracking
  • Walk staff and/or volunteers through problem-solving process (Proverbs 2:6)
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems
  • Manage G Suite tenant to include; user accounts, permissions, and File Shares (1 Corinthians 14:40)
  • Support audio and video equipment in conference rooms and classrooms (1 Thessalonians 5:11)
  • Manage and monitor internal assets to ensure accurate inventory records
  • Stay current with IT environment, changes and updates
  • Pursue, recommend and implement new methods, processes and materials/equipment for improvement
  • Provide mentoring and guidance to less experienced personnel to increase their technical knowledge and skills (Galatians 6:9)
  • Research and suggest orders for IT set up for new employees of Calvary Chapel Academy as well as any employee upgrades/replacements. Write purchase orders if needed with approval from the Principal
  • CompTIA A+ and Network+ certification is preferred
  • Complete periodic downloads/uploads and data syncs between multiple software platforms used by the school (Proverbs 16:3)
  • Function as a productive part of the church staff and attend staff meetings
  • Other duties as assigned by supervisor

Job Skills & Competencies:

  • Associates degree and/or 1+ years help desk experience and/or training

Must have good technical understanding and ability to pick up new tools quickly

  • Basic knowledge and/or experience with projectors
  • Previous IT helpdesk and ticketing system experience
  • Knowledge of and experience with routers, switches, network connections and devices
  • Computer Skills
  • Knowledge of Active Directory, Print Server, and DHCP
  • Advanced knowledge of G Suite and/or Google Classroom
  • Knowledge of computer hardware components and peripherals
  • Learn and work with new technology
  • Management of MDM solution
  • Maintain confidentiality of all personal and company information (Philippians 2:4)
  • Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
  • Efficient task switching ability (Ephesians 4:3)
  • Ability to work independently and/or as part of team
  • Attention to detail

Other Qualifications:

  • Calvary Chapel must be your home church with regular attendance
  • Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3)
  • Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
  • Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor (1 Peter 4:10)
  • Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
  • Strong commitment to the vision and mission of Calvary Chapel Melbourne
  • Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)

Expected salary: $37000 per year

Location: West Melbourne, FL

Job date: Mon, 05 May 2025 03:54:01 GMT

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