Job title: Call Center Executive Banking – Abu Dhabi UAE
Company: First Abu Dhabi Bank
Job description: Call Center Executive Banking – Abu Dhabi UAEJob Overview
First Abu Dhabi Bank is seeking motivated and service-oriented individuals to join its call center team in Abu Dhabi, UAE. This entry-level role focuses on delivering excellent customer service, resolving inquiries and complaints, and supporting cross-selling efforts for FAB’s banking products. Ideal candidates will have strong communication skills, a collaborative attitude, and fluency in English and Arabic.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeJob Overview
The Call Center Executive Banking – Abu Dhabi UAE handles inbound and outbound customer interactions, maintaining quality service standards and accurate documentation. The role contributes to client satisfaction, supports lead generation, and ensures strict adherence to the bank’s policies and regulatory obligations.Key Responsibilities
- Provide excellent service by answering incoming calls professionally and efficiently
- Resolve product and service-related issues within defined authority limits or escalate as necessary
- Recommend appropriate banking products based on customer needs and inquiries
- Maintain accurate customer records and update history logs via service request systems
- Achieve set targets for service quality, call handling time, and customer satisfaction
- Support sales by identifying potential leads and cross-selling FAB products
- Ensure data confidentiality and compliance with internal and external regulations
- Cooperate with supervisors and colleagues to handle unplanned floor requirements or shift adjustments
- Support special tasks or projects assigned by team leaders or management
- Adhere to FAB policies, attendance requirements, and service-level expectations
- Operate within the authorized decision-making framework as per bank guidelines
Job Requirements
- High school diploma or equivalent (a diploma or degree is a plus)
- 0 to 2 years of experience in customer service, preferably within the banking or financial sector
- Excellent verbal communication skills in English (Arabic preferred)
- Strong interpersonal skills with the ability to remain professional under pressure
- Attention to detail and ability to document interactions accurately
- Willingness to work in a shift-based environment, including weekends and holidays if needed
- Customer-centric, adaptable, and team-oriented approach
What We Offer
- Entry into the UAE’s top-ranked banking institution
- Hands-on training and onboarding in financial customer support
- Clear growth path within call center and retail banking operations
- Competitive salary and employee benefits package
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.Job Title Call Center Executive Banking – Abu Dhabi UAE
Job Description Call Center Executive Banking – Abu Dhabi UAEJob Overview
First Abu Dhabi Bank is seeking motivated and service-oriented individuals to join its call center team in Abu Dhabi, UAE. This entry-level role focuses on delivering excellent customer service, resolving inquiries and complaints, and supporting cross-selling efforts for FAB’s banking products. Ideal candidates will have strong communication skills, a collaborative attitude, and fluency in English and Arabic.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeJob Overview
The Call Center Executive Banking – Abu Dhabi UAE handles inbound and outbound customer interactions, maintaining quality service standards and accurate documentation. The role contributes to client satisfaction, supports lead generation, and ensures strict adherence to the bank’s policies and regulatory obligations.Key Responsibilities
- Provide excellent service by answering incoming calls professionally and efficiently
- Resolve product and service-related issues within defined authority limits or escalate as necessary
- Recommend appropriate banking products based on customer needs and inquiries
- Maintain accurate customer records and update history logs via service request systems
- Achieve set targets for service quality, call handling time, and customer satisfaction
- Support sales by identifying potential leads and cross-selling FAB products
- Ensure data confidentiality and compliance with internal and external regulations
- Cooperate with supervisors and colleagues to handle unplanned floor requirements or shift adjustments
- Support special tasks or projects assigned by team leaders or management
- Adhere to FAB policies, attendance requirements, and service-level expectations
- Operate within the authorized decision-making framework as per bank guidelines
Job Requirements
- High school diploma or equivalent (a diploma or degree is a plus)
- 0 to 2 years of experience in customer service, preferably within the banking or financial sector
- Excellent verbal communication skills in English (Arabic preferred)
- Strong interpersonal skills with the ability to remain professional under pressure
- Attention to detail and ability to document interactions accurately
- Willingness to work in a shift-based environment, including weekends and holidays if needed
- Customer-centric, adaptable, and team-oriented approach
What We Offer
- Entry into the UAE’s top-ranked banking institution
- Hands-on training and onboarding in financial customer support
- Clear growth path within call center and retail banking operations
- Competitive salary and employee benefits package
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.
Post DetailsJob Start Date 1970-01-01
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 5000 – 7000 per month
Location: Abu Dhabi
Job date: Thu, 22 May 2025 22:24:13 GMT
Apply for the job now!