Job title: Beauty Trainer – Spa – Dubai
Company: Hospitality Jobs Africa
Job description: Closing Date: 2025-04-19Job Type: PermanentJob Level: ManagementExperience: Between 5 – 7 YearsEE/AA: NoSummaryDesignation : Beauty Educator
Department : Training
Reporting to : Managing Director
Location : A Beauty & Nail Spa, based in DubaiKey Role :To plan, organise and lead the training department and provide feedback to the management and suggestions for additional requirements.In-depth professional knowledge of beauty treatments and products and training functions to implement and introduce information as required.Deliver product training to new and existing clients.Play a key role in business development and retail of the Spa.DescriptionJob Responsibility:Training Plan:
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- Identify opportunities and training needs where training add value to employee’s career development and improvement of organization and develop training programs
- Analysis of training needs through complaints document, delay documents and observation.
- To set up training plan as per training needs and analysis to support and achieve organizational goal and individual training needs.
- Estimating training budgets and timelines as per the training plan
- Working closely with Spa in charge, E & Q department, HR department and ensuring delivery within the timeline and approved budget.
Training Delivery:
- Ensure excellent delivery of Training programs as per the organizational standards to new and existing therapists.
- Design and development of Training course outlines based on training needs and maintaining report on Training and Refresher courses within agreed formats and timescales.
- Ensure all TNS training processes and standards are applied in a way that is consistent across the spas and is adopting best practice wherever identified.
- Identify, select and manage external training, agencies and providers necessary to deliver required training to appropriate standards when required
- Managing the setting up of Training systems for new joiners and new spas in conjunction with other departments.
- Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
- Actively participate in the morning briefings and monthly meetings for reiteration of client handling and customer services processes.
Assessments:
- Pre, Mid and Post assessments of trainees during the training program and to be able to identify and flag weak trainees.
- Regular assessment of all therapist for retraining, refresher training and new skill training and ensure an annual refresher program for all therapist.
- Regular monitoring of complaint documents and directly interacts with clients whenever required to solve treatment related issues.
- Regularize and monitor refresher training program and ensure an annual refresher program for each receptionist.
- Being able to communicate information about Mystery shopper reports, training events in a timely and professional manner to ensure spas are kept up to date about training and development activities.
- Maintain a minimum number of complaints from clients on their customer handling.
- Regular assessments through qualitative feedback mechanism to identify receptionist for weaknesses in their customer handling before the clients complain.
- Conduct preliminary interview for receptionists to evaluate their level of skills and suitability to the company.
- Leads and motivates staff at every step of the way, in training and outside the training space.
- Record Keeping and Data Management:
- Develop and update SOP manuals for all customer services skills and quick references (palm cards) for customer service handling.
- Keeping training materials up to date and innovates new training techniques to keep up with the changing requirements and interest of the trainees.
- Maintain proper records of training assessment for each training program
- Maintain Mystery shopper reports and plan refresher and retraining program as required.
- Develop, maintain and strategize the Training calendar so as to ensure optimum no. of training programs delivered and maintain database of Training program details.
- Prepare feedback or reports on training groups, targets and accomplishments
- Analyse the course & evaluations in order to judge effectiveness of training sessions and develop recommendations for improvement.
Minimum RequirementsEssential Skills required:Qualifications :
- Teaching qualification – Graduation A1 awards – previously known as (D32/33) vocational assessor /730 teaching qualifications/ certificate in education, Minimum 5 years of experience as a trainer in the beauty industry
- Creativity as a trainer to develop new training techniques and bring in new ideas and concepts
Also:
- Enthusiasm in creating innovative solutions to common/ unique customers’ complaints.
- Ability to use independent judgement to manage and impart confidential information
- High in observation, awareness and motivational skills
- Work under minimum supervision
- Energetic with a positive attitude.
- Willingness to work with a flexible schedule.
- Attention to detail with an ability to analyse data and provide recommendations
- Proactive and Team Player
- Willing to accept challenges and able to meet them
- Sensitive to other cultures
Expected salary: 12000 – 14000 per month
Location: Dubai
Job date: Sat, 22 Mar 2025 08:50:15 GMT
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