AUH – UKVI Team Leader (EO)

Job title: AUH – UKVI Team Leader (EO)

Company: HM Government

Job description: The British Embassy Abu Dhabi has a vacancy for an Executive Officer Team Leader under UK Visas and Immigration (UKVI). This is for a fixed-term contract of one (1) year.The jobholder will be working collectively and responsibly to ensure the smooth and efficient running of the workflow section which initiates applications into the section. The jobholder will have line management supervision for up to (12) twelve AO Admin Assistants ensuring they achieve their objectives; this will be done by monitoring output and productivity for the workflow team.The jobholder will be managing the operation carefully to ensure that applications are processed within agreed service standards, deploying resources effectively to ensure that targets are met, escalating potential delays to senior managers.The successful candidate must be flexible person, who works well in a busy environment. It is extremely important that the jobholder is adaptable and shows a willingness to undertake a variety of tasks operating to challenging targets.The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.Duties and responsibilities:

• Monitoring the use of resources in line with organisational procedures and plans.
• Regularly reviewing procedures, working with teams to identify improvements and simplify processes.
• Invest time to generate a common focus and genuine team spirit.
• Setting clear objectives so staff are clear about expected levels of performance and tackling poor performance.
• Carrying out regular face-to-face performance reviews giving honest, constructive feedback.
• Throughout the appraisal period, carry out line management responsibilities; developing staff; encouraging equal opportunities for all, give regular feedback and promoting a working environment in which staff is able to perform efficiently and effectively.
• Update HERA system when appropriate.
• The ability to use own initiative and judgement in knowing how to deal with varying circumstances
• The ability to use own knowledge of practices/procedures and guidelines to meet clearly defined objectives: own and that of their team.
• The ability to make decisions and authorise the actions of team members within established guidelines.

Resources Managed

• Direct line management of up to (12) twelve AO Administrative Assistants.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.Key behaviours required:

• Leadership: Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
• Managing a Quality Service: Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
• Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.
• Making Effective Decisions: Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.

Eligibility

• Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate.
• Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi- this is not part time position or available for remote working.
• Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.

Essential qualifications, skills and experience

• Evidence of working effectively against demanding targets.
• Evidence of using your initiative for problem solving.
• Previous UKVI experience within the last 12 months.
• Good working knowledge of IT, including Microsoft Office applications (Teams, Word, Excel, Outlook).
• A strong communicator with excellent spoken and written English. Ability to express ideas and messages clearly and concisely.

Language requirements:Language: English
Level of language required: Fluent spoken and written.Desirable qualifications, skills and experience

• Previous line management experience.

Required behavioursLeadership, Making Effective Decisions, Managing a Quality Service, Working TogetherApplication deadline1 August 2024GradeExecutive Officer (EO)Type of PositionFull-time, Fixed TermWorking hours per week40Duration of Post12 monthsRegionMiddle East & North AfricaCountry/TerritoryUnited Arab EmiratesLocation (City)Abu DhabiType of PostBritish EmbassyNumber of vacancies1Salary CurrencyAEDSalary15,565Start Date1 September 2024Other benefits and conditions of employmentWorking hours and remuneration:The Embassy aims to offer an attractive working environment and remuneration package for this role, which includes 25 days of leave per annum (calculated pro-rata).The salary for this role is AED 15,565 per month.There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.This role is for a full-time employment, on a fixed term contract basis for one (1) year, subject to six (6) months’ probationary period.The Embassy is open from Monday to Friday from 0700 to 1800 hrs. The Employee’s normal weekly working hours are forty (40) Monday to Friday (inclusive). This is inclusive of one-hour paid rest break for each five (5) hours worked; the timing of the rest break shall be approved by the Employee’s Line Manager and in accordance with operational requirements.The Embassy has an active Learning and Development Committee, and the whole of Post is committed to providing the time and resources for staff to develop personally and professionally. The 70/20/10 learning and development model is applied in a flexible manner, with extensive informal and formal opportunities readily available.The successful candidate will be required to transfer their visa under the Embassy’s sponsorship.Additional informationHow to apply:Interested candidates must include to their online application form: * An updated Curriculum Vitae (CV);

• A covering letter/motivation essay stating how you meet the requirements of the role; and,
• Examples in the relevant sections of the online application form of how you meet the key behaviours and skills required.

Applications that do not include this information will not be considered.Closing date for applications is at 23:55 UAE local time on 1st August 2024.Applications received after the stated deadline will not be considered.Internal candidates (i.e., those employed by the British Embassies in Abu Dhabi & Dubai) applying for this position are advised to inform their current line managers upon submission of their application.Process:The recruitment process, including security clearance, is expected to take around two to three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidate’s profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.Due to the large number of applications, we receive, only those shortlisted for the next step of the recruitment process will be contacted.The start date mentioned in the job advert is tentative and the successful candidate will be required to undergo security vetting procedures before employment can begin. Any offer of employment will be subject to the candidate achieving suitable clearances.Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Expected salary: 15565 per month

Location: Abu Dhabi

Job date: Sat, 20 Jul 2024 22:14:19 GMT

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