Job title: Assistant Guest Relations Manager – Guest Experience and Service Excellence (Accor Dubai)
Company: Accor
Job description: Assistant Guest Relations Manager – Guest Experience and Service Excellence (Accor Dubai)Your MissionAccor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality.Job EssentialsJob Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 9000-11000 monthly (Market estimated)
Gender: Any (Female preferred)
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeMain Responsibilities
- Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
- Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
- Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
- Support and coach the Guest Relations team in delivering high-impact guest experiences
- Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
- Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
- Maintain and update departmental attendance, training records, and vacation overviews
- Support cross-training efforts, interdepartmental collaboration, and staff morale
- Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
- Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
- Participate in hotel opening task force initiatives when needed
Candidate Requirements
- University degree in Hotel or Hospitality Management
- 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
- Excellent interpersonal and communication skills
- Proficient in handling guest complaints and service recovery
- Able to inspire and lead a diverse service team in a high-volume setting
- Well-groomed, punctual, and consistently professional in conduct
- Fluent in English; additional languages are a plus
- Female candidates are preferred for this position
Perks and Benefits
- Employee benefit card offering discounted rates at Accor properties worldwide
- Access to professional development programs through Accor Academies
- Global career mobility across Accor’s network of 110+ countries
- Opportunity to participate in purpose-driven initiatives like Planet 21
- Work in a diverse, inclusive environment that values talent and encourages growth
Company OverviewAccor is a global hospitality leader with more than 5,600 hotels and 10,000 restaurants across 110 countries. From lifestyle destinations to legendary luxury brands, Accor offers limitless opportunities to build a meaningful career. As part of our team, you’ll contribute to moments of genuine guest connection, while advancing your skills in a supportive, multicultural environment. At Accor, we don’t just work in hospitality-we live it.—Ready for your next job post when you are.Job Title Assistant Guest Relations Manager – Guest Experience and Service Excellence (Accor Dubai)
Job Description Assistant Guest Relations Manager – Guest Experience and Service Excellence (Accor Dubai)Your MissionAccor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality.Job EssentialsJob Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 9000-11000 monthly (Market estimated)
Gender: Any (Female preferred)
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeMain Responsibilities
- Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
- Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
- Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
- Support and coach the Guest Relations team in delivering high-impact guest experiences
- Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
- Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
- Maintain and update departmental attendance, training records, and vacation overviews
- Support cross-training efforts, interdepartmental collaboration, and staff morale
- Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
- Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
- Participate in hotel opening task force initiatives when needed
Candidate Requirements
- University degree in Hotel or Hospitality Management
- 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
- Excellent interpersonal and communication skills
- Proficient in handling guest complaints and service recovery
- Able to inspire and lead a diverse service team in a high-volume setting
- Well-groomed, punctual, and consistently professional in conduct
- Fluent in English; additional languages are a plus
- Female candidates are preferred for this position
Perks and Benefits
- Employee benefit card offering discounted rates at Accor properties worldwide
- Access to professional development programs through Accor Academies
- Global career mobility across Accor’s network of 110+ countries
- Opportunity to participate in purpose-driven initiatives like Planet 21
- Work in a diverse, inclusive environment that values talent and encourages growth
Company OverviewAccor is a global hospitality leader with more than 5,600 hotels and 10,000 restaurants across 110 countries. From lifestyle destinations to legendary luxury brands, Accor offers limitless opportunities to build a meaningful career. As part of our team, you’ll contribute to moments of genuine guest connection, while advancing your skills in a supportive, multicultural environment. At Accor, we don’t just work in hospitality-we live it.—Ready for your next job post when you are.
Post DetailsJob Start Date
Salary from 9000.00
Salary to 11000.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 9000 – 11000 per month
Location: Dubai
Job date: Tue, 01 Jul 2025 22:16:28 GMT
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