Job title: APS3 ICT Service Desk Analyst
Company: National Disability Insurance Agency
Job description:
- Ongoing & Non-Ongoing 12 months with possibility of extension of up to two years – Full Time
- $65,486 – $73,343 (plus 15.4% superannuation)
- Role located in ACT – Deakin,VIC – Geelong,WA – Midland
Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
We have multiple unique vacancies in the ICT Services branch to join our team as APS3 ICT Service Desk Analyst.
The Information Communication and Technology (ICT) Services branch of the Office of the Chief Information Officer (OCIO) provides essential technology services and support to NDIA staff and partners. The branch manages the relationship with Services Australia and other external ICT service providers within the agreed service levels.
In this role your skills will be required for application of clerical, administrative support and operational tasks including some basic research and analysis activities.
*Please note – Affirmative Measures provisions are also open for these positions. The affirmative measure positions are to improve employment opportunities for people with disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service.
Where you can add value Operating within a highly experienced and high performing team, you will have skills and experience to analyse information and provide support to the Agency staff and partners. As an APS3 ICT Service Desk analyst, you will be supporting a range of stakeholders via the appropriate channels, including working virtually and onsite with differing levels of ICT knowledge.
Responsibilities of the role include but are not limited to:
- Providing advice and assistance to the Agency and Partners in the Community
- Providing input into the ICT information database with legislation and policy amendments, frequently asked questions topics, technical applications or other ICT related information
- Supporting identification and classification of incidents and requests to an appropriate incident priority level
Enough about us, let’s talk about you
This position requires working in the team setting with the ability to work in a fast-paced environment with changing priorities. To be successful in the role, you will have the ability to work and troubleshoot independently. You will have effective communication skills to handle queries from people from diverse settings. You will exhibit a positive contemporary attitude to people with disability and a high level understanding and knowledge of disability and its impact on individuals.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they are out on their own.
- You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
- Access to ongoing professional development and learning
While this role is ideally performed from VIC – Geelong, ACT – Deakin & WA – Midland, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with a possibility of extension of up to two years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 24th March 2024 at 11:30pm (AEDT)
If you have any questions, please contact Orlaith Manning on 0733508905 or email orlaith.manning@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
Expected salary: $65486 – 73343 per year
Location: Deakin, ACT – Geelong, VIC
Job date: Sat, 09 Mar 2024 06:49:27 GMT
Apply for the job now!