Job title: Appeals Committee Member (Licensed Financial Institutions)
Company: Sundus Recruitment Services
Job description: JOB Purpose:-The primary responsibilities of an Appeals Committee member are: ▪ Play a crucial role in assisting the Chairperson of the Appeals Committee in handling and resolving complaints from consumers of Licensed Financial Institutions that are appealed to the Committee by either party. ▪ Support the Appeals Committee’s operations, gather relevant information, and ensure that the appeals process is conducted efficiently, fairly, and in accordance with the established policies and guidelines.Key ResponsibilitiesSTRATEGIC: ▪ Adhere to ethical principles and maintain neutrality and impartiality throughout the appeals process. ▪ Analyze appeals trends and compile statistical data on the types of complaints and their resolutions to identify potential areas for improvement. ▪ Identify opportunities to improve the efficiency and effectiveness of the appeals process and recommend changes to the Chairperson of the Appeals Committee.OPERATIONAL:▪ Receive and manage appeals that have been escalated to the Appeals Committee from either the consumers or the Licensed Financial Institutions.▪ Obtain the papers, documents, records, and all pertinent evidence related to the appeal.▪ Review appeal documentation and ensure that all necessary information and supporting materials are complete and accurate.▪ Attend the Appeals Committee meetings and participate in the discussions.▪ Support the Chairperson of the Appeals Committee in conducting the functions of the Committee.▪ Collaborate with the Complaints Management Department, Deputy Ombudsman, complainants, and respondents to gather additional information, documents, and evidence relevant to appeal cases.▪ Maintain records of all information and documents related to each appeal.▪ Serve as a primary point of contact for complainants, respondents, and other relevant parties during the appeal process.▪ Communicate with the relevant stakeholders to provide updates on the status of appeal cases and facilitate the exchange of relevant information.▪ Prepare regular reports for the Chairperson of the Appeals Committee and other stakeholders as requiredSelf-Management Responsibilities▪ Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year ▪ Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended ▪ Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role. ▪ Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.QUALIFICATIONS AND EXPERIENCEBachelor’s degree in the field of law. ▪ Master’s degree in Law, Business Administration, Finance, or related field is preferred. ▪ Professional affiliations / certifications with a recognized institute. ▪ Proficient in the English Language. Proficiency of the Arabic language is preferredYears & Nature of Experience8-10 years of experience of working in a similar role. ▪ Extensive experience of Licensed Financial Institutions, with in-depth knowledge of various financial products, services, regulations and industry good practices. ▪ Strong legal background and understanding. ▪ 2+ years working experience in the UAE, with appropriate familiarity with the UAE market and regulations. ▪ Strong analytical skills to assess complex complaints and propose appropriate determinations. ▪ Ability to work collaboratively in a team environment and contribute valuable insights to the Appeals Committee. ▪ Strong organizational and time-management skills to manage multiple appeal cases simultaneously. ▪ Excellent communication skills, both written and verbal, to interact effectively with various stakeholders. ▪ Attention to detail and analytical abilities to review and assess relevant documentation
Expected salary: 70000 per year
Location: Abu Dhabi
Job date: Wed, 02 Oct 2024 04:39:44 GMT
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Appeals Committee Member (Licensed Financial Institutions)
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